IT Fulfilment Engineer
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IT Fulfilment Engineer - York (On-site)
We are seeking an experienced IT Fulfilment Engineer to take full ownership of our client's end-to-end IT hardware lifecycle. This is a hands-on, full-time request fulfilment role suited to someone who has previously managed the collection, grading, refurbishment, repair, redeployment, and disposal of IT devices.
You will play a key role in ensuring all hardware assets are efficiently tracked, maintained, and supported, delivering a seamless service to end users while upholding security, compliance, and operational standards.
Key Responsibilities:
- Manage the full IT hardware lifecycle: procurement support, imaging, deployment, collection, grading, refurbishment, repair, redeployment, and disposal.
- Fulfil user requests for laptops, desktops, mobile devices, and peripherals in line with SLAs.
- Perform device builds, configuration, and software installations.
- Diagnose and repair hardware faults or coordinate vendor repairs.
- Grade returned equipment and determine suitability for reuse, refurbishment, or disposal.
- Ensure secure data wiping and environmentally responsible disposal processes.
Key Skills & Experience:
- Proven full-time experience in an IT fulfilment or IT hardware lifecycle role.
- Strong hands-on experience with device collection, grading, refurbishing, repairing, and disposal.
- Solid knowledge of laptop, desktop, and mobile device hardware (Windows and/or macOS environments).
- Experience with asset management systems and ticketing tools.
- Understanding of data security standards and secure device wiping procedures.
- Ability to diagnose hardware faults and perform component-level repairs where appropriate.
- Strong organisational skills with attention to detail and accurate record keeping.
- Ability to prioritise workload and meet SLAs in a fast-paced environment.
- Excellent communication and customer service skills.
- Proactive, reliable, and process-driven mindset.
If you thrive in a practical, device-focused IT environment and have dedicated experience in request fulfilment and hardware lifecycle management, we’d love to hear from you.