IT Group Service Desk Manager, IT Group Service Desk Manager
CompanyPilgrim's Europe
Location
Craigavon, Northern Ireland, United Kingdom
Employment TypeFull-time
Posted At4/28/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (50.0%).
Occupation TypeIT managers
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£55,000
(£28.21 per hour)
Occupation rate applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
IT Group Service Desk Manager
We’re looking for an experienced IT Group Service Desk Manager to lead and evolve our 24/7 European IT Service Desk, within a 3‑Star SDI‑accredited, customer‑led environment.
This is a senior leadership role with full accountability for service delivery, people leadership, major incident management and continuous improvement
What You’ll Do
We’re looking for an experienced IT Group Service Desk Manager to lead and evolve our 24/7 European IT Service Desk, within a 3‑Star SDI‑accredited, customer‑led environment.
This is a senior leadership role with full accountability for service delivery, people leadership, major incident management and continuous improvement
What You’ll Do
- Lead and manage the 24/7 European IT Service Desk operation
- Build, mentor and develop a team of Team Leads and Analysts
- Own Major Incident Management, acting as senior escalation point
- Drive service excellence through strong ITSM processes and governance
- Define and deliver the Service Desk strategy, KPIs and service reporting
- Strengthen stakeholder relationships across IT and the wider business
- Lead service improvement initiatives, automation and knowledge management
- Manage budgets for service improvements, tooling and refresh cycles
- Ensure SOx compliance and operational control
- Proven experience leading a large IT Service Desk in a medium-large organisation
- Strong people leadership and stakeholder management skills
- Deep understanding of IT Service Management / ITIL environments
- Ability to balance strategic improvement with day‑to‑day operations
- Confident decision‑maker with strong prioritisation skills
- Experience influencing senior stakeholders across the business
- Willingness to travel in line with business needs
- ITIL qualification
- IT or Project Management qualification
- Experience driving ITSM automation and service transformation
- Full UK driving licence