IT Hardware & AV Technician
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (42.0%).
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
IT Hardware & AV Technician – £41,200 - £45,000 – Permanent
Join us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering researchers, educators, and institutions to shape the future.
About Sage
Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Believing that research and education are critical in shaping society, Sara Miller McCune founded Sage in 1965. Today, we are controlled by a group of trustees charged with maintaining our independence and mission indefinitely.
Our guaranteed independence means we’re free to:
You’ll join our Workplace Technology team, an encouraging, collaborative group passionate about crafting a smooth, empowering experience for everyone in our offices. We ensure colleagues have the tools, spaces, and technology needed to perform their best work in a modern hybrid environment. Partnering closely with Digital Workplace, Facilities, People & Culture, Security, and trusted technology partners, we provide reliable, intuitive, and high-performing workplace services. Our team supports everything from meeting room technology and AV systems to end-user devices and on-site assistance. We play a vital role in keeping offices running efficiently and helping colleagues feel prepared for success every day.
Could you be the next IT Hardware & AV Technician we’re looking for? Are you?
Join us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering researchers, educators, and institutions to shape the future.
About Sage
Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Believing that research and education are critical in shaping society, Sara Miller McCune founded Sage in 1965. Today, we are controlled by a group of trustees charged with maintaining our independence and mission indefinitely.
Our guaranteed independence means we’re free to:
- Do more – supporting an equitable academic future, furthering disciplines that drive social change, and helping social and behavioural science make an impact
- Work together – building lasting relationships, championing diverse perspectives, and co-creating resources to transform teaching and learning
- Think long-term – experimenting, taking risks, and investing in new ideas
You’ll join our Workplace Technology team, an encouraging, collaborative group passionate about crafting a smooth, empowering experience for everyone in our offices. We ensure colleagues have the tools, spaces, and technology needed to perform their best work in a modern hybrid environment. Partnering closely with Digital Workplace, Facilities, People & Culture, Security, and trusted technology partners, we provide reliable, intuitive, and high-performing workplace services. Our team supports everything from meeting room technology and AV systems to end-user devices and on-site assistance. We play a vital role in keeping offices running efficiently and helping colleagues feel prepared for success every day.
Could you be the next IT Hardware & AV Technician we’re looking for? Are you?
- Experienced in end‑user support or service desk environments, with strong on‑site support capability and a track record of resolving issues effectively.
- Experienced in providing support for laptops, mobile devices, Apple hardware, and workplace AV technologies in a fast‑paced environment.
- Confident using Active Directory for user administration and account management.
- Proficient in troubleshooting and resolving issues, with the capacity to remain organised and handle time effectively during hectic times.
- Comfortable engaging with colleagues at all levels, offering excellent customer service to both technical and non‑technical users.
- Calm, methodical, and committed to organized procedures, with the ability to remain effective under pressure.
- Experienced working with IT Service Management tools and following ITIL‑aligned processes.
- Qualified with ITIL Foundation (v3/v4) and CompTIA A+, or able to demonstrate equivalent knowledge and experience.
- Familiar with maintaining asset management tools, including keeping records accurate, up to date, and compliant with internal processes.
You’ll be a visible and trusted presence in the office. You’ll offer hands-on support that helps colleagues stay productive and confident with their technology. You will provide proactive service ownership and respond quickly to problems, ensuring workplace technology remains reliable, user-friendly, and ready for important moments.
- Deliver high‑quality support across walk‑up, phone, remote, and in‑person channels, resolving hardware, AV, and connectivity issues with a calm, customer‑focused approach.
- Manage incidents and service requests end‑to‑end through the ITSM platform, meeting service levels and collaborating effectively with colleagues and suppliers.
- Act as a visible on‑site technology contact, identifying recurring issues early and recommending improvements that improve reliability and user experience.
- 25 days annual leave (plus bank holidays) with 2 additional floating personal days.
- Life assurance, income protection, and travel insurance.
- Private medical cover and access to the company doctor.
- Tuition scheme and support for pursuing professional qualifications, including access to Sage books and journals.
- Variety of snacks and beverages available in the office.
- Healthy lifestyle reimbursement and anniversary trips.
- Access to Company loans (season ticket loan, rental deposit loan, cycle loan).
We’re committed to making our recruitment process accessible and inclusive. If you’d like to request reasonable adjustments, please email humanresources@sagepub.co.uk. Please note we only accept applications via email if an adjustment has been agreed.
Closing Date: Tuesday 12th May 2026
Diversity, Equity, and Inclusion
At Sage, we are committed to building a diverse and inclusive team and to sustaining a culture that celebrates diversity, encourages authenticity, and builds a deep sense of belonging. We encourage applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, colour, race, nationality, ethnic or national origin, religion, or belief as crafting value through diversity is what makes us strong.
Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Our mission is building bridges to knowledge — supporting the development of ideas through the research process to scholarship that is certified, taught, and applied.
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Sage is committed to the full inclusion of all qualified applicants. Accommodations will be made for any part of the interview process.