IT Manager (Education)
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Location: London, Greenwich
Reports to: Team Leader
Hours of Work: Full Time, On-Site, Monday to Friday, 8:00am 4:00pm
Salary: £35,000 £40,000
Annual Leave: 24 Days + Birthday Day Off
At Redsquid were all about making a difference to our customers with the use of technology. Were an innovative provider of IoT, voice & data, cyber, IT, cloud and technology services our mission is to make our customers more productive, efficient and leaner, with scalable solutions that position them for success.
We work with passion, innovation and integrity, as a team. These are the cornerstones of our approach and our culture were purpose led, and we recruit exceptional people who share our values.
We are looking for a motivated individual with experience in 1st/2ndline IT support services, with experience in the education sector.
This fixed-site role is based at a single school location and will involve scheduled on-site maintenance, alongside remote support for tickets raised via our service desk. You will be supported by an experienced team and given opportunities to develop, learn, and progress both technically and personally.
Job Purpose
As IT Manager, you will be responsible for the effective management, installation, maintenance, and security of the schools ICT network, encompassing both curriculum and administrative systems. This includes overseeing all hardware and software infrastructure to ensure reliability and performance. You will work closely with the Senior Management Team to shape the schools IT strategy, plan and deliver projects, and drive improvements. Your role is critical in maintaining a secure, stable, and optimized ICT environment that supports high-quality teaching and learning.
Roles And Responsibilities
- To monitor and respond to tickets which are logged via the service desk.
- Where needed escalate the tickets for further support and advice.
- Take ownership of issues by carrying out problem analysis to implement permanent fixes to restore service as soon as possible.
- Innovation and development of the IT provision by using new and emerging technologies.
- Installation of new computers, printers, and additional hardware.
- Ensuring classroom hardware is maintained and ready to be used. This includes audio visual projectors and interactive screens.
Essential Technical Knowledge And Experience
- Previous 1st/2ndline support role within the Education Sector.
- Google and Microsoft 365 (Supporting Teams, User Account Provisioning, Teams, SharePoint).
- Windows Server (Hyper-V, Active Directory, DNS, DHCP, Group Policy).
- Windows 11 and application troubleshooting.
- Basic understanding of networking.
Desirable Technical Knowledge And Experience
- Microsoft 365 certification foundation or higher.
Personal qualities
- Excellent time management and punctuality.
- Excellent communication skills, both written and verbal.
- Personal motivation and enthusiasm to learn and progress.
- Ability to work proactively.
- Good planning and organisational skills.
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