IT Network/Infrastructure Support Engineer 1st Line

JOB SUMMARY:

Are you passionate about IT, problem solving, and delivering excellent customer service? We are looking for a technically capable and service focused IT Network / Infrastructure Support Engineer (1st Line) to join our Internal Support team within VINCI Energies UK & ROI.

This role supports a fast paced, project based organisation with over 30 offices across the UK and ROI. You will provide hands on 1st line IT support across a wide range of technologies, working closely with users at all levels of the business to ensure a reliable and high quality IT service.

KEY RESPONSIBILITIES:

• Provide 1st technical support to users
• Take ownership of IT support tickets and incidents through to resolution
• Perform support ticket administration and maintain accurate documentation
• Carry out password resets and user account administration
• Monitor network and infrastructure systems, escalating issues where required
• Support joiner, mover, and leaver processes, including account changes and device provisioning
• Procure and manage IT equipment including laptops, desktops, and mobile devices
• Build, configure, and upgrade laptops and desktops as required

Deploy applications and manage updates

Perform backup and restore operations

Deliver desktop and end‑user break/fix support

Troubleshoot network, VPN, Microsoft Teams, and audio‑visual meeting issues

Support Microsoft 365, Windows 10/11, Active Directory, and Exchange Online environments

Manage incidents, service requests, and access control through the ITSM platform

Support mobile device management (MDM/MAM) solutions

Complete timesheets accurately to support project cost monitoring

Technical Skills And Experience

Essential:

• 2+ years experience in an IT support or service desk role
• Experience of working in an ITIL based service function
• Windows 11 build, troubleshooting and configuration
• Microsoft 365 (O365) / SharePoint
• Windows Server
• Active Directory
• Exchange Online
• Basic network troubleshooting knowledge (IP subnets, DNS. Wi-Fi & VPN)
• Strong customer service skills with the ability to work under pressure
  
  

Desirable:

• Exposure to Intune and mobile device management

Experience with Wi‑Fi solutions (e.g. Cisco)

Knowledge of Hyper‑V virtualisation

Backup technologies such as Veeam

Experience with monitoring tools

Microsoft certifications

ITIL v4 Foundation certification

PERSONAL ATTRIBUTES

• Confident verbal and written communicator with both users and colleagues
• Self‑motivated, disciplined, and able to prioritise workload effectively
• Calm and professional when working in a fast‑paced environment
• Willingness to research innovative technologies and propose effective solutions
• Strong team player with a collaborative mindset
  
  

COMPLIANCE AND VALUES

Ensure adherence to:

• Quality (ISO 9001)
• Information Security (ISO 27001)
• Cyber essentials & Cyber essentials +
• Environmental Management (ISO 14001 / ESG)
  
  

Consistently demonstrate Axians’ UK core values:

• Trust
• Solidarity
• Responsibility
• Entrepreneurial Mindset
• Autonomy
  
  

Salary And Benefits

• Salary is based on experience and location.

Benefits include:

Company Shares Scheme, Pension, Medical Insurance, Financial Planning Support, Death in Service, Medicash Healthcare Cash Plan, Permanent Total Disability Insurance, Enhanced Maternity/Paternity/Adoption Pay, Company Sick Pay, Hybrid Working, Investment in personal and professional training, Professional Memberships, Health checks, Wellbeing training and support, Employee Assistance Program, Flu jabs, Eyecare and of course paid holiday.

WORK ENVIRONMENT

Axians is a fun and growing business both in the UK and globally. We are part of a network of businesses where you can learn from and work with peers worldwide to help you achieve your ambitions. Supporting our employees and customers is at the heart of who we are. This means we can support a hybrid work environment, but we always work best in teams in person, either in our offices or on customer sites.

About Us

Axians UK is a technology services partner that delivers transformative solutions to accelerate our customers’ ambitions in today’s ever-changing world. Whether they need tried-and-tested platforms or cutting-edge innovation, we commit to customer excellence and invest in long-term thinking.

The strength of Axians’ global network as part of VINCI Energies means our customers can rely on our incredible people to deploy technology that achieves critical operational outcomes, wherever you are and whatever your need.