IT Onsite Technical Support Engineer (Brighton)

📍 Client Site-Based - Brighton | 💼 Permanent | 🔧 Microsoft Technology Focus

Some IT roles keep you at a desk. This one puts you at the frontline of client success—solving complex challenges, preventing problems before they happen, and being the trusted technical expert that businesses depend on.

At Focus Group, we're a fast-growing PE-backed Microsoft partner with 1,300 employees delivering seamless IT operations for ambitious organisations. This role gives you ownership of technical excellence at a key client site, where your expertise directly shapes their experience and success.

You won't be stuck in reactive fire-fighting mode. This is a proactive, strategic technical position where you'll combine hands-on problem-solving with service improvement initiatives. You're the technical authority for us on-site—managing everything from complex incidents to health checks, mentoring colleagues, and driving automation.

Your day-to-day{{:}}

• Own and resolve first and second line support tickets with autonomy and accountability

Core technical expertise{{:}}

• Advanced troubleshooting skills for Windows 10/11 and Windows Server environments (2016/2019/2022)
• Deep knowledge of Microsoft 365 admin—Exchange Online, SharePoint, Teams, OneDrive

Security and compliance foundation{{:}}

• Experience with enterprise security tools including antivirus/EDR, email security, and content filtering
• Knowledge of GPOs and Intune policy management
• Understanding of cybersecurity principles and best practices
• Familiarity with EDR/XDR platforms
• Experience with vulnerability and patch management processes
• Awareness of frameworks like Cyber Essentials or ISO 27001

Professional capabilities{{:}}

• Exceptional analytical and problem-solving abilities with a methodical troubleshooting approach
• Strong customer service orientation—you can translate technical complexity into clarity

The mindset we're looking for{{:}}

• Customer-focused with genuine ownership mentality
• Proactive rather than reactive—you prevent problems, not just fix them
• Continuous learner who stays current with evolving technologies
• Collaborative team player who lifts others up
• Adaptable to changing priorities and emerging tech
• Committed to consistently delivering high-quality service
  

• Microsoft certifications (MD-102, MS-900, AZ-900, SC-900)
• Experience with RMM platforms like Datto RMM
• Knowledge of automation platforms such as Rewst
• Experience with enterprise networking equipment (HP Aruba, Cisco, Meraki, Fortinet, SonicWall)

Strategic positioning{{:}} You're not hidden away—you're the face of technical excellence to our clients

Modern Microsoft stack{{:}} Work with cutting-edge M365, Azure, and security technologies in production environments

Growth environment{{:}} PE-backed expansion means career progression opportunities as we scale

Trusted partner status{{:}} We're a recognised Microsoft partner delivering enterprise-grade services

Team culture{{:}} Join 1,300 colleagues in a collaborative environment that values technical excellence and knowledge sharing

Professional development{{:}} Ongoing training, certification support, and exposure to diverse technical challenges

Client variety{{:}} Work across different industries and technical environments—no two days are the same

Location{{:}} Primarily based at key client site with short travel between one other nearby location as required

Travel{{:}} Full UK driving licence essential

Documentation{{:}} Strong emphasis on knowledge sharing and solution documentation

If you're an experienced technical support engineer who thrives on client interaction, loves solving complex problems, and wants to be the go-to expert that businesses rely on, we want to hear from you.

Apply now and become the technical authority that drives client success.