IT Support Manager - Futures Trading & Clearing Systems
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We are seeking a highly skilled and self-driven IT Support Manager to oversee and support futures trading and clearing systems within a fast-paced financial markets environment. This role involves managing end-to-end IT projects, ensuring system stability, supporting operational teams, and collaborating with internal stakeholders and external vendors to maintain seamless trading infrastructure.
Key Responsibilities
- Deliver end-to-end IT projects across futures trading and clearing systems, market connectivity, and post-trade workflows.
- Prepare and manage detailed project plans and task timelines, identifying risks, escalating issues, and coordinating mitigation strategies.
- Support system implementations, upgrades, releases, and testing activities.
- Provide technical support and issue resolution for trading and operations teams.
- Perform hands-on system maintenance and troubleshooting while coordinating with external vendors where required.
- Monitor system health, availability, and performance, responding promptly to incidents and anomalies.
- Maintain and update technical documentation, operational procedures, and user guides.
- Collaborate with cross-functional technology and business teams to support operational and strategic initiatives.
- Carry out additional ad-hoc tasks as required to support the wider IT function.
- Bachelor's degree in Computer Science, Information Systems, or a related discipline.
- Minimum 5 years' experience in technical operations or systems support, ideally within financial services or trading environments.
- Strong ability to work independently and manage priorities in a high-pressure environment.
- Proficiency in SQL and Linux operations is essential.
- Knowledge of futures trading and settlement systems, exchange connectivity, and trading platforms such as ION, FIS, or TT is highly advantageous.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates