IT Support Specialist
UK Visa Sponsorship Analytics
Occupation Type
IT user support technicians
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Netcraft. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Netcraft is the global leader in cybercrime detection and disruption. Were a trusted partner for three of the four largest companies in the world, twelve of the fifty largest banks, and 8 of the largest world governments. We've blocked almost 200 million cyber-attacks to date, and we take down around 33% of the world's phishing attacks.
Our purpose and passion are focused on just one thing: protecting the world from cybercrime.
We carry that passion through into our workplace too. Our people are highly talented, and everyone is valued for their individual contribution, so we make sure Netcraft is a great place to work. From great benefits to health and wellness and social events, weve got you covered.
The role
We are seeking an experienced IT Support Specialist to join our team in one of our UK offices. Reporting to our IT Systems Team Lead, youll be part of the team responsible for IT support across the company.
This role can be based in our Bath, London, or Manchester office, with a hybrid working model (a mix of office and remote working).
Day To Day, Your Responsibilities Will Be
Our purpose and passion are focused on just one thing: protecting the world from cybercrime.
We carry that passion through into our workplace too. Our people are highly talented, and everyone is valued for their individual contribution, so we make sure Netcraft is a great place to work. From great benefits to health and wellness and social events, weve got you covered.
The role
We are seeking an experienced IT Support Specialist to join our team in one of our UK offices. Reporting to our IT Systems Team Lead, youll be part of the team responsible for IT support across the company.
This role can be based in our Bath, London, or Manchester office, with a hybrid working model (a mix of office and remote working).
Day To Day, Your Responsibilities Will Be
- Supporting our IT service desk as the first point of contact for hardware and software issues
To Be Successful In This Role, Youll Need
- A proven track record of a strong troubleshooting ability across the major operating systems: Windows 10/11, macOS, Android and iOS/iPadOS
- The ability to work effectively across time zones, balancing asynchronous collaboration with US- and Australia-based colleagues alongside real-time support for users in the UK
- Familiarity with popular SaaS tools, and the ability to adapt to using and configuring tools that are new to you
- To enjoy helping people with their IT issues with a positive, patient and solution-focussed approach
- Professional, clear, and prompt English communication (in person, by email, instant messaging, and on phone/video calls)
- Ability to prioritise multiple tasks of varying urgency, across multiple platforms such as Slack, ITSM, email and walk-up requests
- Absolute integrity and discretion, given your potential level of access to sensitive business data
- Ability to identify improvement and automation opportunities, as well as the willingness to adapt approaches
- To be able to produce clear documentation, and consistently improve existing material to enhance clarity and usability
Bonus Points If You Can Also Bring
What We Offer
- Experience using Jira Service Management as an ITSM tool
- Knowledge of Microsoft 365 suite administration including Entra ID, Active Directory, Intune and Defender
- Familiarity with the command line on Windows, macOS and Linux platforms, including PowerShell and bash
- Experience writing and maintaining scripts for automation (e.g. PowerShell)
- An understanding of computer networking (TCP/IP, DNS, DHCP, HTTP, ICMP, VLANs) and the ability to independently debug networking issues
- Familiarity using and configuring Atlassian apps
- Familiarity with applying principles from the ITIL framework, in day-to-day work
- A pragmatic security-first approach, balancing protection with usability and efficiency
What We Offer
- Hybrid and flexible working options
- 33 days holiday per annum (incl. public holidays)
- Salary sacrifice pension with matched employer contributions up to 5% + NI savings
- Private health cover, including access to a private GP service
This is very important to us and through our ally network we support under-represented groups. We actively seek to maintain a positive working environment that is free from bias, harassment or discrimination, and we encourage candidates from any background to apply, regardless of their gender, gender identity, sexual orientation, race/ethnicity, disability, age, religious or cultural beliefs, veteran status, first nations origin, or any other specific characteristics.
Were happy to make any reasonable adjustments to our hiring process to ensure that all candidates can participate fully and comfortably.
Netcraft does not accept any unsolicited approaches from recruitment consultants.
LNKD1_UKTJ