IT Systems Analyst

An exciting opportunity for an IT Systems Analyst to support and enhance critical trading, risk management, and voyage management platforms within a fast-paced commodities and shipping environment.

This role combines technical systems expertise with business-facing analysis, acting as the bridge between operational users and technology teams. The successful candidate will support business-critical applications, drive process improvements, develop integrations and reporting solutions, and ensure systems continue to meet the evolving needs of trading and shipping operations.

• Provide 1st, 2nd and 3rd line support for trading, voyage management and business applications.
• Investigate, prioritise and resolve incidents, service requests and change requests through to completion.
• Monitor application performance, system health and data integrity, proactively identifying issues before they impact users.
• Support users across both test and production environments, ensuring continuity of day-to-day operations.
• Test, deploy and document system fixes, patches and enhancements.
  
  

• Develop and maintain scripts using Python and other technologies to automate operational processes, reporting and data reconciliation activities.
• Write and optimise SQL queries and stored procedures to support data extraction, transformation and validation.
• Build and maintain integrations between trading, voyage management, finance and other business systems.
• Develop reports and dashboards using SQL and Power BI to support operational and commercial decision-making.
• Maintain and improve data pipelines into centralised reporting and data warehouse environments, ensuring data quality and consistency.
  
  

• Act as a key liaison between business users and technology teams, translating business requirements into technical solutions.

• Maintain accurate and up-to-date system and support documentation.
• Support audit and compliance activities through the provision of system records, access logs and change documentation.
• Adhere to IT governance, risk management and change control processes.
• Identify and escalate risks, issues and control weaknesses where appropriate.
  
  

• Degree in Computer Science, Mathematics, Engineering or another relevant technical discipline.
• 3-5 years' experience within an IT Systems Analyst, Application Support Analyst or similar role.
• Experience supporting ETRM, CTRM, voyage management, logistics or other business-critical operational platforms.
• Knowledge of commodity trading, energy trading, shipping or logistics environments would be highly advantageous.
• Strong experience with SQL (MSSQL preferred) including reporting, ETL processes and stored procedures.
• Experience developing scripts and automations using Python or similar technologies.
• Experience with Power BI and advanced Excel reporting capabilities.
• Knowledge of APIs, system integrations and data exchange methodologies.
• Exposure to Azure services, including Data Factory and Logic Apps, would be beneficial.
• Excellent written and verbal communication skills.
  
  

• Strong analytical and problem-solving abilities with a structured approach to troubleshooting.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates