Italian Speaking Export Customer Service Coordinator

An exciting opportunity has arisen for an Italian Speaking Export Customer Service Coordinator to join our busy Export team.

Are you fluent speaking in Italian? Are you customer-focused, with a passion for delivering outstanding service? Do you take a clear, methodical approach to your work and enjoy building strong relationships through excellent communication? If you have exceptional attention to detail and thrive in a fast-paced environment, we’d love to hear from you.

With customers at the heart of our business your role will be to support with multi-national enquires and orders.

Key responsibilities will include:

• Providing professional customer service excellence to our network of international agents, distributors, and customers
• Responding promptly to customer queries via email and phone, providing clear, accurate information and effective solutions.
• Coordinating and administering enquiries across international markets, resolving issues related to orders, shipping, and documentation with a customer-first approach.
• Managing incoming sales queries and order placement through multiple channels, ensuring timely responses and delivering practical, customer-focused resolutions via our IT systems.
• Addressing customer questions on orders, delivery status, and export documentation, offering proactive and solution-oriented support.
• Proactively tracking parcels, resolving queries, and keeping agents and distributors informed.
• Collaborating with our internal teams such as Credit Control, Stock Control, and the Warehouse to ensure smooth and efficient order processing.
• Analysing cost-effective shipping options providing efficient and effective logistics for our customers.
• Managing weekly consolidated dispatches, booking freight forwarders, and maintaining clear communication with distributors.
• Developing and maintaining your knowledge of customs and export processes, including key Export documents, Incoterms, Rules of Origin, commodity codes, trade agreements, and preference.

We are looking for someone who:

• Can effectively manage multiple priorities confidently and remain calm under pressure
• Takes a proactive and customer focused approach to problem-solving, addressing challenges with a solution focused mindset
• Maintains exceptional attention to detail in all tasks
• Demonstrates strong organisational skills and able to adapt to changing demands
• Works effectively to tight deadlines while managing their own workload
• Is driven and passionate about delivering customer service excellence
• Has a growth mindset, showing Interest and willingness to develop excellent knowledge of our products
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
• Excellent communication skills, both written and verbal, including proficiency in Italian, with a high level of accuracy and quality in all work
• Collaboratively minded and thrives on working as part of a team

It would also be beneficial if you are:

• Familiar with export documentation and customs procedures
• Familiar with using Customer Relationship Management strategy and software
• Experienced in a dynamic, fast-paced environment Customer Service and Export environment

To be successful in this role we are seeking an individual that is fluent in Italian, highly motivated and able to manage multiple priorities. You will be proactive and organised. You will have previously worked in an administrative role and ideally have experience of working in a fast-paced environment, responding to tight deadlines, and prioritising your own workload.

Job Type: Full-time

Pay: From £28,000.00 per year

Benefits:

• Canteen
• Company pension
• Cycle to work scheme
• Discounted or free food
• Free parking
• Life insurance
• On-site parking