ITIL Service Management Specialist
UK Visa Sponsorship Analytics
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Occupation TypeProduction managers and directors in manufacturing
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£55,000
(£28.21 per hour)
Occupation rate applies
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Description
Role Title: ITIL Service Management Specialist
Security: SC clearance, Sole UK national
Duration: Finish date: 25 September 2026 – likely extension
Start date: ASAP
Location: Hybrid, min 2dpw in Corsham
Role Purpose:
To provide expert ITIL-aligned service management support within the Close Support Partner Cyber Resilience Programme team, ensuring efficient and effective service operations and continuous improvement. This role involves applying ITIL best practices to enhance service delivery, support key service management processes, and contribute to the overall maturity of service management capabilities within the programme.
Key Responsibilities:
Security: SC clearance, Sole UK national
Duration: Finish date: 25 September 2026 – likely extension
Start date: ASAP
Location: Hybrid, min 2dpw in Corsham
Role Purpose:
To provide expert ITIL-aligned service management support within the Close Support Partner Cyber Resilience Programme team, ensuring efficient and effective service operations and continuous improvement. This role involves applying ITIL best practices to enhance service delivery, support key service management processes, and contribute to the overall maturity of service management capabilities within the programme.
Key Responsibilities:
- Apply ITIL best practices to enhance the efficiency and effectiveness of service delivery within ESD.
- Support the implementation and adherence to ITIL processes, including Incident Management, Problem Management, Change Management, and Request Fulfilment.
- Assist in the monitoring and reporting of service performance against agreed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
- Collaborate with service owners, operational teams, and stakeholders to identify areas for service improvement and contribute to Continuous Service Improvement (CSI) initiatives.
- Contribute to the development and maintenance of service management documentation, policies, and procedures.
- Facilitate communication and coordination between various IT teams and business units to ensure seamless service operations.
- Provide guidance and support on ITIL principles to team members and stakeholders as required.
- Demonstrable ITIL qualification (e.g., ITIL Foundation, ITIL Practitioner, or ITIL Managing Professional).
- Experience with Service Management tools (e.g., ServiceNow, Remedy).
- Familiarity with Defence Digital or government IT environments.
- Experience in a large-scale enterprise service delivery context.
- Additional certifications in related areas (e.g., Lean IT, Agile).