Purpose of the role: This is a National role, reporting into a Senior Analyst within the Innovation and Technology department.The individual will form part of a team of ten supporting 1700+ users Nationwide, ensuring that the business operations run smoothly and escalated Client queries are handled efficiently and effectively.
The role is London based and includes some travel to the firm’s regional sites for Helpdesk support, administration and project work.
The standard business working hours are 09:30 to 17:30. However, the Helpdesk team operates from 08:00 to 18:00 to ensure coverage for colleagues who start earlier or finish later.
To support this, we operate a shift rota. Typically, you will work five consecutive days in the office, followed by five consecutive days from home. Your shift times will vary between 08:00–16:00 and 10:00–18:00.
For Example, Your Schedule Might Look Like
Office: Wednesday, Thursday, Friday, Home: Monday, Tuesday
Home: Wednesday, Thursday, Friday, Office: Monday, Tuesday
Please note that this pattern is subject to change based on team movements, annual leave, project work, and other operational needs.
For the first three months of your probation period you will expected to work Mon-Fri in the London office. Once you have authorisation from your Line Manager to work from home after the three month probation meeting, you will be able to WFH on a rotational basis.
In addition, there will be a requirement for weekend work and or overtime.
There is also a schedule of weekend support cover on a rotational basis (Saturday & Sunday between the hours of 9am-6pm).
Responsibilities
Key responsibilities include, but are not limited to: The Junior Analyst role is crucial for supporting the firm's Technology Helpdesk and ensuring smooth operations. This role involves diagnosing and resolving IT issues, advising clients on technology solutions, and participating in national technology projects.
- Engage with stakeholders to gather information about their IT needs and challenges.