Junior Application Support Analyst
CompanySystem C
Location
Belfast, Northern Ireland, United Kingdom
Employment TypeFull-time
Posted At3/20/2026
UK Visa Sponsorship Analytics
Occupation Type
IT user support technicians
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
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Description
Description
Start your tech career where it really matters.
At System C, our software helps clinicians deliver safer, faster cancer care. As a Junior Support Analyst, known internally as Associate Support Analyst, on ChemoCare, you’ll be the friendly expert users turn to - solving problems, guiding people through issues, and learning new skills every day.
What You’ll Do
Start your tech career where it really matters.
At System C, our software helps clinicians deliver safer, faster cancer care. As a Junior Support Analyst, known internally as Associate Support Analyst, on ChemoCare, you’ll be the friendly expert users turn to - solving problems, guiding people through issues, and learning new skills every day.
What You’ll Do
- Triage and resolve first-line tickets within agreed SLAs, keeping users updated throughout.
- Capture clear notes, maintain the knowledge base and contribute to simple, reusable how-tos.
- Assist with software installs/configuration (remote, with occasional on-site support).
- Support patching, basic testing and roll-outs with senior colleagues.
- Follow sensible processes that protect confidentiality and patient safety.
- A curious, customer-centred mindset and great communication - written and verbal.
- Logical problem-solving: you can break issues down and try things methodically.
- Comfort with PCs and basic admin tasks
- Remote tools (MSTSC, VPN, VNC, RAS)
- Windows/IIS basics, permissions, ODBC/Citrix
- SQL Server/T-SQL reading simple queries
- Behaviours that shine in fast-moving teams: humility, ownership, collaboration and integrity.