Laboratory Customer Support Administrator
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Powered by Water, Driven by Purpose
South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.
We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.
Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.
Ready to make a splash? Join our team today.
Experienced in administration and looking for a new opportunity?
We're recruiting for a Customer Support Assistant to join our laboratory team based out of our Exeter Laboratory in Countess Wear. This is a full-time position, providing key support to our lab team, offering a salary of £26,914 per annum, plus a range of company benefits.
The Customer Support Assistant provides administrative support to the Laboratory, acting as a liaison with its internal and external customers.
What you'll be doing:
Liaising with Laboratory customers (internal and external) to provide effective customer support.
Support the administration of procurement activities for the Laboratory using ELLIPSE.
Receipt and registration of samples received for regulatory and commercial purposes using LIMS Sample Manager.
Run reports to monitor samples received and act to resolve any deficiencies to ensure samples are analysed according to customer expectations.
Liaise with subcontractors, providing results and entry of returning sample data.
Display high standards of performance and quality control in keeping with regulatory standards and policies.
Assist with occasional local off-site collection or delivery of samples.
Other office-based general administration and occasional other duties which may include out of hours or weekend working).
What we're looking for:
5 GCSEs grade A-C including English and Maths, or Science (or equivalent qualifications).
Previous experience within an office administration role and customer facing role.
The ability to work independently and as part of a team.
Knowledge and experience using Microsoft Office packages and SharePoint.
A flexible, proactive approach to work and changing work environment.
What's in it for you:
Generous annual leave with the ability to buy/sell to increase your flexibility.
Access to thousands of discounts and everyday savings through Pennon Perks.
Cycle to Work Scheme - supporting sustainable travel at a discounted rate.
Comprehensive family leave package.
Company bonus scheme - celebrate in our shared success.
Competitive pension scheme - helping to build your financial future.
Employee Assistance Programme with 24/7 support.
Closing Date:
We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values, which are essential to our success, are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
