Lead AI Engineer
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Location
- Remote, but requirement to meet up once a month for in-person collaboration day
- UK based
About Akixi
Akixi is a leading provider of SaaS analytics solutions for cloud-based communication platforms, helping service providers and enterprises gain actionable insights from their telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance.
We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights — and are seeking a Lead AI Engineer to define and deliver this vision.
Job Summary & Purpose
Own and drive Akixi’s AI and ML strategy — from concept and architecture through hands-on prototyping and deployment — to embed intelligence into Akixi’s products and analytics platforms.
As the Lead AI Engineer, you will define and execute Akixi’s AI roadmap, combining leadership of architecture and engineering practice with hands-on development of prototypes and production features. You’ll partner with Product, Data, and Platform Engineering to design and integrate AI-driven capabilities such as voice/chatbots, natural-language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi’s AI initiatives deliver tangible business and customer outcomes.
Key Responsibilities
- Lead the definition and delivery of Akixi’s AI strategy and technology roadmap.
- Architect scalable AI solutions integrated into Akixi’s SaaS analytics platform.
- Prototype, develop, and integrate AI-driven components such as chatbots, voice assistants, ML models, and LLM-based analytics.
- Apply prompt engineering and model-tuning techniques to optimize chatbot and LLM behaviour.
- Conduct research, proof-of-concepts, and feasibility studies for emerging AI technologies.
- Collaborate with Product Management to scope AI features and align them with business goals.
- Partner with Data Engineering to operationalize models, manage training data, and implement monitoring and retraining pipelines.
- Work closely with Development, DevOps, and QA teams to ensure smooth CI/CD integration and deployment of AI components.
- Establish standards for AI code quality, ethics, and data governance.
- Mentor engineers working on AI-related projects, fostering technical excellence and innovation.
- Evaluate external AI vendors, tools, and frameworks for adoption or integration.
Required Skills & Experience
- 4+ years in software engineering, with at least 3+ years focused on AI/ML or data-driven product development.
- Proven expertise in developing and integrating AI solutions such as chatbots, voicebots, ML models, or LLM-based analytics.
- Strong proficiency in Python (preferred) and/or JavaScript/TypeScript.
- Hands-on experience with AI frameworks (e.g. TensorFlow, PyTorch, and/or LangChain) and LLM APIs (e.g. Azure OpenAI, OpenAI API, Anthropic, and/or AWS Bedrock).
- Experience with Microsoft Bot Framework, Dialogflow, or similar conversational-AI platforms.
- Deep understanding of prompt engineering and fine-tuning of large language models.
- Strong grounding in ML concepts — supervised, unsupervised, and reinforcement learning.
- Familiarity with cloud AI/ML services (e.g. Azure Cognitive Services, AWS SageMaker, and/or GCP Vertex AI).
- Experience deploying and monitoring AI workloads in CI/CD environments (e.g. Jenkins, Docker, Kubernetes, and/or AWS).
Desirable Skills & Experience
- Experience with call/contact-centre analytics, Microsoft Teams Graph API, or telephony platforms (e.g. BroadWorks, Webex Calling).
- Knowledge of data governance, model ethics, and MLOps practices.
- Exposure to data visualization and predictive analytics for customer-experience metrics.
- Advanced degree in AI, ML, Data Science, or related discipline.
Why Akixi
At Akixi, you’ll play a pivotal role in transforming how businesses understand and act on communication data. You’ll define and deliver the intelligence layer of a platform used by thousands worldwide — in an environment that values innovation, experimentation, and technical depth. We offer a collaborative culture, hybrid flexibility, and the opportunity to lead meaningful, high-impact AI initiatives from vision to production.