Lead Customer Success Executive
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (43.0%).
Occupation Type
Business associate professionals not elsewhere classified.
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
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Description
London (GB)
Octopus Electric Vehicles 🚙 – Growth - variable /
Full-time /
Hybrid
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What we do. Electric Car Leasing
Why we do it. Greener. Fairer. Future.
We’re looking for an exceptional leader to join our new Scheme Delivery team in London. This is a critical function within the Customer Success team, focussed on the operational excellence of our Salary Sacrifice scheme for employers.
As a player/manager, you won’t just handle the day-to-day, non-commercial activities for employer schemes but will lead a team doing the same thing - keeping things organised, solving issues quickly, and ensuring employers have a hassle-free experience with Octopus EV!
What You'll Do
Octopus Electric Vehicles 🚙 – Growth - variable /
Full-time /
Hybrid
apply for this job
What we do. Electric Car Leasing
Why we do it. Greener. Fairer. Future.
We’re looking for an exceptional leader to join our new Scheme Delivery team in London. This is a critical function within the Customer Success team, focussed on the operational excellence of our Salary Sacrifice scheme for employers.
As a player/manager, you won’t just handle the day-to-day, non-commercial activities for employer schemes but will lead a team doing the same thing - keeping things organised, solving issues quickly, and ensuring employers have a hassle-free experience with Octopus EV!
What You'll Do
- Manage a team of Customer Success Executives within our Scheme Delivery Team providing coaching, conducting 121s, and fostering a high-performance culture focused on accuracy and speed.
- Be an escalation point for the team when handling scheme issues and support requests, ensuring resolutions are fast and fair.
- Identify friction points both internally and externally and work with teams across the business to implement improvements
- 4+ years in B2B client-facing roles, with a deep understanding of service delivery and the B2B2C dynamic.
- A deep understanding of service delivery principles.
- Previous experience leading or mentoring a team is highly preferred. You should be someone who enjoys seeing others succeed as much as succeeding yourself.
- A strong grasp of Salary Sacrifice schemes (or the ability to learn it rapidly) and how they impact HR, Finance, and Payroll departments.
- You don’t just fix the problem; you work to identify the root cause. You have a "completer-finisher" mindset and a ruthless eye for detail.
The electric revolution has arrived - and from 2035 you’ll no longer be able to buy a new petrol or diesel car in the UK.
We’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK’s most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.
Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience.
We're an Octopus Energy company—an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.
Please note we use AI to help us assess applications fairly and objectively.
If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job