Lead Product Manager - AI Decisioning & Pricing

The Opportunity

This is a high-impact Lead PM role reporting directly to Raylo’s Co-Founder and Chief Product Officer. You’ll own the decisioning and pricing domain, one of our biggest growth levers, setting direction for frontend and backend engineers while partnering closely with Risk Strategy, who own credit modelling and analytics. Your work will directly impact approval rates, conversion, loss rates and ARR.

Why We Exist

Economic incentives, environmental pressures, and regulatory shifts are driving a global move toward the circular economy. Consumers and businesses are already moving away from rigid ownership models in favour of more flexible, affordable access. Yet while big tech has embedded subscriptions in everything from music to software to storage, the $1.5 trillion electronic device market remains deeply underserved.

Until now.

Raylo is the subscription infrastructure for the world's leading electronics brands, powering the circular economy by making devices more accessible, affordable, and flexible for consumers and businesses. The only way customers and manufacturers will make that shift is if it's simple and cost-effective. This is where we come in.

What We've Built

We enable the world’s leading electronics brands to shift from single-use to circular, customer-centric business models. We’re at £70m ARR, profitable, growing fast, with 200,000+ active subscriptions across consumers and small businesses. Customers trust us too, with a 4.5/5 Trustpilot rating from more than 20,000 reviews.

For customers, the experience is simple: subscribe to a device, get support throughout, upgrade when you want, and return it when you’re done. Behind that sits a sophisticated fintech platform powering device subscriptions end to end: credit and fraud decisioning, lifecycle operations, and the financing engine that lets brands offer subscriptions without using their own balance sheet.

No one else has built the full infrastructure to run electronics subscriptions at scale.

Our platform has two sides. Raylo.com marketplace gives consumers and small businesses access to premium tech from the world’s leading electronics brands. Raylo Pay is our embedded product, enabling brands such as PlayStation and LG to launch subscription journeys directly through their own DTC and ecommerce channels.

The impact of our circular model is big. We cut emissions per device by around 50% compared to buy-and-discard. We’re B Corp certified, backed by Macquarie, NatWest and Channel 4 Ventures, and recognised by Tech Nation’s Future Fifty.

How We Work

AI is changing what small, ambitious teams can build. Companies that embrace it will define the next decade.

Raylo is uniquely placed to benefit. We combine proprietary technology and data with the orchestration of physical assets, operating across credit, fraud, pricing, logistics, refurbishment, resale and customer care. With AI improving every cycle, our moat deepens with scale.

At Raylo, AI is woven into how we work every day. We don’t ration access or hedge our bets. Our people use the best models and tools, and we expect them to do things that weren’t possible a year ago. Processes that used to be good enough are being rebuilt. Teams are replacing spreadsheets with bespoke tooling, and anyone can query our data layer in plain English and get a real answer in seconds.

We give every team their own hackathon: a chance to step back, start with a blank sheet, and ask: if we were starting today, how would we do this?

The more we automate, the more human judgement matters. AI gives people back time, and we expect them to spend it on the things no model can replicate: conversations, trust, craft and team judgement.

We hire to a high bar. You’ll work with people who push you, raise your game and expect you to do the same. We want every person at Raylo to do the best work of their lives, and enjoy doing it.

Our Values

💡 Be deeply curious – We thrive on innovation through diverse approaches, views, and people.

👟 Walk in your customer’s shoes – To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want.

🎯 Focus and execute – We have a big vision, but we believe in nailing the most important problems first.

💥 Be gritty – Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we’re a team through thick and thin.

Your team

You’ll be part of a close-knit product, engineering and design team. Designers obsess over taste, systems and service design. Product managers stay focused on value and what customers actually need, using quick, throwaway AI-assisted prototypes to test ideas before real code gets written.

Our engineers do what great engineers love most: they build. They use the best harness available, often Claude Code, and let AI take the first pass. When AI isn’t up to scratch, they go hands on the keyboard. AI accelerates their work, but craft, judgement and ownership stay with the engineer. All production code gets a final human review.

The team is organised into focused squads, partnering closely with the business. We care about outcomes more than process. AI is compressing execution, so rigid long-term roadmaps matter less than they used to. But north stars still matter. We know where we’re going. How we get there is increasingly fluid.

What you’ll do

AI decisioning and pricing is our core competitive advantage. The better our decisioning gets, the more good customers we can approve; the better our pricing gets, the more customers we can attract and convert.

We’re hiring a Lead Product Manager for AI Decisioning and Pricing. Reporting to the Co-Founder and Chief Product Officer, you’ll set direction for a team of frontend and backend engineers, working closely with Risk Strategy, who own credit modelling and analytics.

You'll move the metrics that matter: approval rates, funnel conversion, loss rates, and insurance attachment. You'll do that by finding and shipping improvements across the full decisioning and pricing stack, whether that's verification UX, new data sources, open banking, pricing strategy, or the tooling Risk Strategy team needs to model and experiment faster. You'll also lead the launch of AI-driven dynamic subscription pricing that responds to live market signals — a genuinely new capability for the category.

The scope is broad and this is the biggest lever we have for ARR growth. You'll set the direction, then go deep on the details to make it real.

What We're Looking For

You're currently a Lead or Head of Product, passionate about backend systems and how things work under the hood. You're energised by complexity, balancing competing variables and finding the insight that changes how you see the problem.

You're deeply curious about AI and already using these tools, even if your current employer hasn't caught up. You know your products inside out, make fast well-reasoned decisions, and engineers are never left waiting on you.

You'll also bring:

• Strong SQL skills and a habit of digging into the numbers yourself
• A track record of moving metrics that matter
• Experience bringing engineering, risk, legal and commercial teams with you
• Real in-market experimentation experience and the ability to tell a result from noise
• Comfort in fast-moving, high-ownership environments where the answer isn't always obvious

Benefits

🚀 Fast-track your career – 40% of our employees are promoted every review cycle (bi-annually)

📱 Exclusive Raylo device lease for employees

📈 Stock options for all employees

📚 L&D budget to support the skills you value

🏢 Hybrid working model– 3 set days in the London Bridge Office (Monday, Wednesday & Thursday)

🌴 33 days off, your way – 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you

👶 Enhanced maternity, paternity, adoption or shared parental leave, if you've been with us for 12 months.

🧸 Workplace nursery scheme for major cost savings

Hiring process

We move quickly and we'll aim to give you the best candidate experience possible. It starts with a 15-minute call, no prep needed. If there's a fit, we move fast, every stage has a purpose, and we'll tell you what we're looking for at each one.

If there's anything we can do to support you through the process, whether that's adjustments or anything else, please let us know.

*As an FCA-regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process.

Diversity and inclusion

At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.