Lead Professional Service Engineer
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (43.0%).
Occupation Type
Mechanical engineers
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£46,800
(£24.00 per hour)
Occupation rate applies
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Description
Please note this will be a hybrid working role which will require to attend an office in South West London (TW9) 1-2 times a week.
About Us
Launched in July 2020, Kerv is a next-generation ‘customer-first, cloud-first’ provider, created to help customers achieve successful business outcomes in a new digital era. We are undergoing an exciting period of transformation and growth following the merger with a number of highly successful organisations.
One of those organisations is Kerv Experience who live and breathe customer engagement. Every day, we create and implement award-winning, omnichannel cloud based solutions to help our customers deliver industry-leading customer experience.
At Kerv Experience we know that implementing a new CX platform is a big deal - that comes with big challenges. That’s why our expert team is flexible. We’re ready to help our customers every step of the way with a fully responsive, risk-free approach, that’s built around them.
We help our customers leverage the power of GenesysCloud alongside our own technology, such as CXTranslate. We are a Genesys Gold partner and have been the EMEA Genesys Cloud Partner of the Year for a number of years.
About The Role
About Us
Launched in July 2020, Kerv is a next-generation ‘customer-first, cloud-first’ provider, created to help customers achieve successful business outcomes in a new digital era. We are undergoing an exciting period of transformation and growth following the merger with a number of highly successful organisations.
One of those organisations is Kerv Experience who live and breathe customer engagement. Every day, we create and implement award-winning, omnichannel cloud based solutions to help our customers deliver industry-leading customer experience.
At Kerv Experience we know that implementing a new CX platform is a big deal - that comes with big challenges. That’s why our expert team is flexible. We’re ready to help our customers every step of the way with a fully responsive, risk-free approach, that’s built around them.
We help our customers leverage the power of GenesysCloud alongside our own technology, such as CXTranslate. We are a Genesys Gold partner and have been the EMEA Genesys Cloud Partner of the Year for a number of years.
About The Role
As a Lead Professional Services Engineer specialising in CI/CD pipeline management and CX-as-Code for Genesys Cloud, your role is to design, implement, and maintain automated delivery pipelines that support multi‑platform customer deployments. You will ensure that all infrastructure and configuration changes are version‑controlled, repeatable, secure, and aligned to best practices using Terraform, GitHub, and associated DevOps tooling.
Success in this role will be measured by the quality of delivery, stability of automated deployments, and feedback received via the Post Project Questionnaire following each engagement.
The priority for the role is to ensure that customers continually benefit from innovation through scalable, automated, and reliable deployment processes that enhance their overall experience with Genesys Cloud.
Your part to play
Success in this role will be measured by the quality of delivery, stability of automated deployments, and feedback received via the Post Project Questionnaire following each engagement.
The priority for the role is to ensure that customers continually benefit from innovation through scalable, automated, and reliable deployment processes that enhance their overall experience with Genesys Cloud.
Your part to play
- Collaborate with customers to design automation strategies and CI/CD pipelines that support Genesys Cloud solutions.
- Advise on Git repository structure, branching strategies, environment management, and change governance.
You will live the Kerv values…
- Think Customer First
- Team is everything
- Spread good vibes
- Build future
- Do the right thing
You will live the Kerv values…
- Think Customer First
- Team is everything
- Spread good vibes
- Build future
- Do the right thing