Lead Quality Assurance Analyst

We are currently delivering a major Billing Transformation Programme, introducing a new enterprise billing platform to replace our existing system. Alongside this transformation, we must continue to support and maintain our current platform, ensuring continuity and accuracy while carefully managing complex and business-critical data, processes, and structures. This creates a unique opportunity to be part of a high-impact programme, helping to protect and evolve our billing capability while transitioning to a modern, future-ready solution.

We are looking for an experienced and highly driven QA Lead to join CNS in Southampton and play a critical role in delivering the Billing Transformation Programme. This role sits at the heart of programme delivery, leading and owning the full quality assurance lifecycle to ensure billing accuracy, data integrity, and system readiness.

You’ll work closely with the Project Manager, Billing Product Owner, IT teams, and business stakeholders across Finance, Commercial, and Operations to ensure a robust and structured testing approach. This role is both strategic and hands-on, requiring you to define QA frameworks while actively participating in testing activities to support successful delivery. This position is ideal for a QA professional who thrives in transformation programmes, enjoys working across complex system, data, and business validation scenarios, and can lead quality initiatives while stepping into execution when needed.

Location: Southampton

How you will contribute

• Own and manage the full QA lifecycle across the Billing Transformation Programme, from planning through execution to final sign-off.

• Define testing strategy, scope, and approach across SIT, UAT, regression, and data migration validation.

• Create detailed test plans, scenarios, entry/exit criteria, and success metrics.

• Actively participate in hands-on testing, including system testing, data validation, and defect verification.

• Support and guide QA analysts and business SMEs during testing phases, ensuring alignment with business processes.

• Validate billing outputs through reconciliation between legacy and new systems, ensuring accuracy and integrity.

• Work closely with the Billing Product Owner to confirm correct implementation of billing rules and logic.

• Establish and manage defect tracking, prioritisation, and resolution processes, leading defect triage sessions.

• Coordinate testing activities across IT, Finance, Commercial, and Operations teams.

• Facilitate test workshops, readiness reviews, and UAT support activities.

• Define and enforce QA governance, quality standards, and testing frameworks.

• Assess go-live readiness from a quality and data integrity perspective and support sign-off decisions.

• Escalate risks, defects, and quality issues where required to ensure delivery standards are met.

• Contribute to continuous improvement of QA practices, tools, and methodologies.

What you will bring

• Strong experience in QA and testing within system implementation or transformation programmes.

• Proven experience across system integration testing (SIT), UAT, regression, and data migration validation.

• Hands-on QA experience, with the ability and willingness to actively participate in testing execution.

• Solid understanding of data validation, reconciliation, and reporting processes.

• Experience working with finance, billing, or data-intensive systems is highly advantageous.

• Exposure to test automation and performance testing tools is desirable.

• Strong defect management experience, including tracking, triage, and resolution processes.

• High attention to detail with a structured and methodical approach to testing.

• Excellent problem-solving skills and the ability to identify and resolve complex issues.

• Strong stakeholder management and communication skills, with the ability to work across technical and business teams.

• Ability to challenge constructively and enforce quality standards within a fast-paced environment.

• Resilient, proactive, and capable of operating effectively within complex programme delivery environments.

• Strong coordination and organisational skills, with the ability to manage multiple priorities.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses—Ports and Terminals, Marine Services, Logistics and Technology—and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

TO CHANGE WHAT’S POSSIBLE FOR EVERYONE