Level 1 IT Service Desk Technician
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (48.0%).
Occupation Type
IT user support technicians
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with John Sisk & Son Ltd. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Overview
At John Sisk & Son, we’re more than a construction company, we’re a family-owned business with a global reach, committed to building excellence in every project. We deliver trust, certainty and value to our clients while embracing innovation and shaping the future of construction.
The Service Desk Technician role is responsible for the customer facing and 1 st line support role within the Service Desk, on a day-to-day basis and to provide support and feedback to the Management & team coordinator in the running of the department . The role also ensures that incidents and requests are processed within our service level agreements and resolved to customer satisfaction.
Responsibilities
At John Sisk & Son, we’re more than a construction company, we’re a family-owned business with a global reach, committed to building excellence in every project. We deliver trust, certainty and value to our clients while embracing innovation and shaping the future of construction.
The Service Desk Technician role is responsible for the customer facing and 1 st line support role within the Service Desk, on a day-to-day basis and to provide support and feedback to the Management & team coordinator in the running of the department . The role also ensures that incidents and requests are processed within our service level agreements and resolved to customer satisfaction.
Responsibilities
- Provide 1 st level response to technical software and hardware incidents for all Group users, to agreed service levels both in terms of performance and customer satisfaction.
- Liaise with 2 nd level technical support staff to ensure support response times are within agreed limits
- Installation and configuration of approved hardware, software and mobile devices
- Creating, updating and flagging knowledge base articles as required
- Desktop Operating Systems
- Basic hardware for PC’s
- Basic Active Directory preferred
- Basic Office 365 administration
- Service Management system
- A+ certification-preferred
- MCSA/MCITP certification desirable
- ITIL Foundation-preferred
- Competitive salary
- 26 days annual leave plus additional company days
- Pension and benefits
- Unlimited learning and development opportunities
- Much more
At Sisk Group our people are at the heart of our success. We offer the chance to work with purpose, build a career with no limits and be part of a great team.
All vacancies are managed directly by our Internal Recruitment Team. Unsolicited contact or speculative CVs from unapproved agencies will not be accepted and no introductory fees will apply.
We are an equal opportunities employer. We welcome applications from all qualified candidates regardless of gender, race, ethnicity, disability, age, sexual orientation, religion or any other protected characteristic.
Reasonable adjustments are available during the recruitment process.
We know the confidence gap and imposter phenomenon can stop talented candidates applying. You do not need to meet every criterion – your skills and potential matter. Don’t hold back we want to hear from you.
All recruitment materials comply with legal and regulatory requirements including the EU Pay Transparency Directive and the Equality Acts UK and Ireland.
All vacancies are managed directly by our Internal Recruitment Team. Unsolicited contact or speculative CVs from unapproved agencies will not be accepted and no introductory fees will apply.
We are an equal opportunities employer. We welcome applications from all qualified candidates regardless of gender, race, ethnicity, disability, age, sexual orientation, religion or any other protected characteristic.
Reasonable adjustments are available during the recruitment process.
We know the confidence gap and imposter phenomenon can stop talented candidates applying. You do not need to meet every criterion – your skills and potential matter. Don’t hold back we want to hear from you.
All recruitment materials comply with legal and regulatory requirements including the EU Pay Transparency Directive and the Equality Acts UK and Ireland.