Level 3 Helpdesk Technician
CompanyApogee Corporation
Location
Maidstone, England, United Kingdom
Employment TypeFull-time
Posted At4/23/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (36.0%).
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
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Description
About Us
With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact.
As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.
Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion.
Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.
At Apogee Corporation, we believe that true innovation flourishes when everyone is free to be their authentic selves. As an Equal Opportunity Employer, we are committed to creating an inclusive environment where every unique perspective is valued and celebrated. We draw on the richness of our differences—across age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, and beliefs—because we know that our collective strength lies in our diversity. Here, your individuality drives our shared success, and we actively encourage you to bring your whole self to Apogee.
Please take the time to look at our excellent Trustpilot reviews We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service.
JOB DETAILS
Hours of work: Monday to Friday 8am - 6pm on a rota basis, HYBRID
2 days home, 3 office - after training
As a key member of our Helpdesk team, you’ll provide advanced remote support across print, network, and software services. You’ll take ownership of complex technical issues, collaborate with specialist teams, and ensure clients receive a reliable, high quality support experience.
With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact.
As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.
Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion.
Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.
At Apogee Corporation, we believe that true innovation flourishes when everyone is free to be their authentic selves. As an Equal Opportunity Employer, we are committed to creating an inclusive environment where every unique perspective is valued and celebrated. We draw on the richness of our differences—across age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, and beliefs—because we know that our collective strength lies in our diversity. Here, your individuality drives our shared success, and we actively encourage you to bring your whole self to Apogee.
Please take the time to look at our excellent Trustpilot reviews We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service.
JOB DETAILS
Hours of work: Monday to Friday 8am - 6pm on a rota basis, HYBRID
2 days home, 3 office - after training
As a key member of our Helpdesk team, you’ll provide advanced remote support across print, network, and software services. You’ll take ownership of complex technical issues, collaborate with specialist teams, and ensure clients receive a reliable, high quality support experience.
- Troubleshoot and resolve advanced technical issues using remote-access tools, covering software, print/scan workflows, networking, and service‑related challenges.
- Strong analytical mindset with a natural ability to troubleshoot unfamiliar or complex issues.
- Understanding of solution architecture concepts (e.g., load balancing, queue distribution).
- Solid networking knowledge (IP addressing, DNS, SMTP, SNMP, IPv4, SMB, WAN, VPN).
- Experience with advanced features of print management or output solutions (PaperCut, Equitrac, SafeQ, HA/Clustering). (advantageous).
- Confident supporting both Windows and macOS environments.
- Ability to research and learn new technologies independently when required.
- Background in Document Management Services or similar technical support disciplines such as application support.
- Understanding of virtual servers and cloud‑hosted environments.
- Familiarity with Microsoft SQL (advantageous).
- Comfortable communicating with senior technical stakeholders, including leading remote customer sessions.
- Flexible working options
If you have a disability or health condition and require any reasonable adjustments during the application or recruitment process, please contact us on 0345 300 9955 and ask to speak to the Talent Team. We are committed to ensuring an inclusive and accessible experience for all applicants.
Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.
Our application form is quick and easy – no need to repeat your entire CV, we promise!