Licensing Operations Manager

Successful candidates may be based in any of our office locations – Cardiff, Glasgow, or London, we are especially welcoming applications from people based in the Cardiff and Glasgow. Hybrid working – on average, currently one day per week in the office, or approximately 20% of the month.

Job Summary:

Ofgem is Great Britain’s independent energy regulator. Our purpose is to protect energy consumers, especially the most vulnerable, by ensuring they are treated fairly and benefit from a cleaner, greener and more affordable energy system. We play a vital role in accelerating the transition to Net Zero, and whatever your role, you’ll be contributing to a cleaner, more secure energy future for everyone.

We are now seeking a Licensing Operations Manager to join our Market Oversight & Enforcement Directorate (MO&E). This is a key operational management role focused on implementing, operationalising and embedding new project work into the licensing function most critically the introduction of the new licensing regime for aggregators (Safe and Secure Energy Systems – SSES). The successful candidate will play an instrumental role in ensuring this new regulatory framework becomes seamlessly integrated into business as usual activity across the team.

Working within the Industry Rules portfolio, you will lead colleagues through a period of transition, ensuring new policies, processes and systems are adopted effectively, consistently and with clear operational rigour. Your leadership will be essential in making sure that all new SSES related requirements are understood, embedded and sustainably delivered as part of ongoing licensing operations.

Alongside this, you will manage a varied portfolio of day to day licensing casework, including applications, transfers, revocations and complex or time sensitive cases. You will provide clear recommendations based on robust analysis and ensure decisions meet statutory deadlines, governance standards and Ofgem’s high expectations for quality and transparency.

A crucial part of this role involves working closely with policy, legal, digital and operational colleagues to translate new regulatory developments into deliverable processes. You will identify risks, spot interdependencies early, and work with others to ensure that new project work is introduced in a way that is sustainable, efficient and supported by effective systems and guidance.

You will also help shape continuous improvement, looking for ways to streamline processes, strengthen operational controls and enhance the licensing experience for applicants and stakeholders. Building strong collaborative relationships with internal teams, regulated parties, government and other regulators will be essential to ensuring new and existing licensing activity is delivered effectively.

Key Responsibilities

• Responsible for embedding SSES Licensing into the other operational work of the team, requiring leadership for licensing in the delivery of Policy, process and systems to enable this.
• Responsible for supporting the effective operation and maintenance of the licensing framework which underpins Ofgem’s regulation of the energy sector, including supporting the Head of Licensing in leading and managing the work of the team overseeing the framework, this may include deputising for the Head of Licensing at internal and external meetings.
• Responsible for day-to-day licensing management including licence applications, transfers and revocations, and recommendations to senior management on complex or emerging issues.

Key Outputs and Deliverables

• Ensure effective prioritisation and use of people & resources including effective budgetary controls as appropriate including effective decisions.
• Develop operational performance measures, service standards and business plans in collaboration with other senior leaders. Implement and maintain effective monitoring, review and reporting of team performance against these measures.

Person specification

Please ensure you demonstrate clearly within your personal statement, how you meet each of the criteria below (not more than 1250 words).

In the event of receiving a large number of applications an initial sift may take place on just the identified lead criteria indicated below:

Essential Criteria:

• Proven ability to manage change and implement process improvements (LEAD CRITERIA)
• Demonstration of leading and supporting teams to deliver against challenging deadlines, while managing multiple priorities within an operational, service delivery environment
• Proven ability to analyse and make decisions based on complex information
• Excellent stakeholder management, communication and influencing skills
• Experience working collaboratively with diverse colleagues.

Desirable Criteria:

• Experience of reviewing, interpreting or amending existing and proposed legislation and supply licence conditions
• Experience of leading the delivery and embedding of a new area of operation

Benefits:

Alongside your salary of £47,895, OFGEM contributes £13,875 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Apply before 11:55 pm on Monday 16th March 2026