Lift & Escalator Services Manager

CompanyCWG

LocationLondon, England, United Kingdom

Posted At2/26/2026

UK Visa Sponsorship Analytics

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Occupation Type

Human resource managers and directors

Occupation Code Skill LevelHigher Skilled

Sponsorship Salary Threshold

£52,900 (£27.13 per hour)

Occupation rate applies

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Description

Department: Infrastructure

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Company: Canary Wharf Management Limited

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Reporting to: Lifts & Escalators Manager

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Job Summary

Supports the Lift & Escalator Manager in ensuring the safe, compliant and efficient operation of all assets. Oversees contractor performance, inspections, documentation, and lifecycle works, while leading robust safety practices and emergency response to minimise risk and disruption to tenants, visitors and the Estate.

40 hours per week, up to £70,000 per annum, dependent on experience.

Main Responsibilities

To be thoroughly familiar with the Company's Health & Safety Policy and to assist the Lift and Escalator Manager with the requirements in all such aspects.
Report all incidents involving CWML lifts and escalators to the Lift & Escalator Manager, providing prompt and regular updates. Maintain clear, timely communication with all relevant parties on the progress of breakdowns, corrective repairs and life‑cycle works, ensuring close monitoring of each unit until it is safely returned to general service. Manage contractors effectively during any shutdowns or testing to minimise disruption to tenants and the public.

Manage the uploading of all Emergency Defect items to CWML’s Asset Register via SharePoint, ensuring each defect is closed out within the required timescales. Maintain full compliance by ensuring all essential completion documentation is submitted and recorded, providing clear visibility of all defect reports to senior management and the relevant building management teams.

Accurately administer, distribute and track all LOLER reports for CWML lift and escalator assets, ensuring all actions raised are rigorously monitored through to completion. Prioritise the timely rectification of all defects, maintaining close contractor follow‑up to ensure full compliance with CWML requirements.

Review all contractor Risk and Method Statements to ensure proposed methods are safe, appropriate and compliant to the locations within the CWG demise. Monitor works to confirm that approved methods are strictly followed and that the correct CWML permit is in place. Collaborate with the building team to maintain overall building functionality and prevent disruption to tenants and visitors.

Carry out frequent quality inspections and formal audits across all Estate lifts, ensuring unit registers remain accurate and assets continue to meet compliance and business requirements. Provide routine, structured feedback to contractors through monthly condition reports. Conduct regular inspections to confirm Lift Motor Rooms remain secure and well maintained, performing ongoing visual checks of all Estate escalators.

Ensure all landlord lifts and escalators across the Estate receive regular preventative maintenance in line with contractual requirements and industry standards, maintaining safe and efficient operation. Supervise contractors closely to verify full compliance with Service Agreements and adherence to all specified maintenance obligations.

To ensure that all appointed CWM contractors conduct themselves in a professional manner, exceeding customer service expectations at all times whilst working on the Canary Wharf Estate.

To ensure that all necessary Contractor issued documentation is recorded within the calendar month of the work being carried out. Monitoring the uploading of Contractor Worksheet data on to SharePoint.

Collect, analyse and present monthly and year‑to‑date performance data, providing clear, structured feedback to contractors during monthly review meetings and delivering concise presentations to Building Managers, Directors and Managing Directors. Ensure Elevator Management System (EMS) reports contain the required level of detail and are consistently communicated to the relevant Building Managers during monthly reviews.

Oversee major repairs and refurbishments to Estate equipment, ensuring all works meet CWM quality expectations and comply with contractors’ published safety standards. Rigorously monitor programme schedules, ensuring contractors provide clear, structured plans and adhere to agreed target dates while co-ordinating effectively with other trades. Leading regular project reviews and deliver consistent progress updates to Building Managers, Directors and Managing Directors throughout each project. Ensure all CDM duties and Contractor Short Form Trade Contract requirements are fully met where applicable.

Manage and monitor GL reviews, with particular focus on the Retail account, ensuring all contractor invoicing arrangements are correctly set up and contain accurate, validated financial information. Carry out thorough data‑accuracy checks before submission and present quarterly reviews detailing current and year‑to‑date performance across all CWM accounts.

Serve as the primary point of contact for the annual consolidation of the Lift & Escalator budget, ensuring accurate General Ledger pricing, clear presentation, and timely final submission.

Manage service contract and lifecycle tenders as they fall due for renewal, supporting the L&E Manager throughout all stages in accordance with CWM procedures and policies. Verify that contractors fully adhere to the tender process and submit accurate budget information. Remain informed on available technical solutions to enhance quality, reliability, and operational sustainability, optimising energy efficiency and environmental performance across the Estate and CWML lift and escalator assets.

Assist the Lift & Escalator Manager during emergency breakdowns, including supporting the safe release of entrapped passengers. Guide and co-ordinate site‑based engineering teams to maximise efficiency and minimise asset downtime, while ensuring full compliance with all Health & Safety requirements. Maintain a strong focus on risk reduction by promoting safe systems of work and proactive hazard management at all times.

To assist the Lift and Escalator Manager in all two-man operations, as required. To carry out inspections within the lift shafts, motor rooms and pits whilst logging these inspections with photographic records.

Call out the appropriate lift or escalator contractors to attend faults in line with the Company’s administrative procedures. Liaise with attending engineers and actively monitor their work to ensure compliance with required standards, auditing performance and confirming the safe and efficient return of the lift or escalator to normal service.

Oversee each service provider to ensure full adherence to the monthly programmed maintenance visits and achievement of all scheduled quotas. Monitor all repair works to confirm they are carried out safely, correctly and in accordance with the specific requirements of each location.

Carry out external visits to audit contractors’ workplaces, confirming site conditions and compliance with all legislative requirements. Monitor all NCRs and audit findings closely, ensuring prompt follow‑up and timely closure within the stipulated timescales. Oversee the required documentation submission for all relevant works.

Conduct monthly performance reviews with contractors, using accurate operational and compliance data to assess, monitor and manage their overall performance. Ensure contractors maintain and distribute precise meeting minutes in a timely manner, providing clear visibility of all departmental matters across relevant CWG teams. Co-ordinate regular review meetings with the building teams to support continuous performance improvement.

Chairing the L&E team’s Weekly Review. Recording the Minutes and tracking of items to completion. Keep up to date with and promote latest L&E initiatives, innovations, industry standards and legislation.

Collaborate with CWC on the pending handover of new builds, ensuring all documentation for new lift and escalator installations is complete, accurate and readily available. Work closely with the L&E contractor and CWG building teams to support a smooth transition into operation and ensure all records are properly archived for future reference. To carry out other reasonable duties as requested by the Lift and Escalator Manager.

Maintain and monitor the L&E Department processes and procedures, ensuring full compliance within internal and external auditing.

To be responsibly available outside of normal working hours to attend malfunctions on equipment as required (i.e. emergencies etc.).

PERSON SPECIFICATION

Project Management experience would be beneficial for this role.
At least 5 years’ experience in the lift and escalator industry with a major lift and escalator company is essential. Minimum of NVQ3 qualification.

The incumbent must have the ability to liaise with engineers and communicate at all levels.

Conversant with the Regulations and Codes associated to both lifts and escalators. CDM experience. Excellent Health & Safety knowledge,

Experienced in at least one of following disciplines: installation, modernisation or large repairs to lifts and/or escalators.

IOSH qualification.

Excellent IT experience and understanding. Displays strong organisational and time management skills.

Health Safety And Welfare Responsibilities

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.

Environmental, Social & Governance (esg) Responsibilities

Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.

Quality Management Responsibilities

In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.

Company Values

Commit to Excellence

Act with integrity and deliver high performance
Put our customers at the heart of what we do
Resolve issues by providing high quality solutions

Foster Collaboration

Find opportunities to collaborate with others across the business to achieve shared goals
Encourage inclusive networks and treat others with respect and fairness
Use knowledge to work effectively with suppliers / contractors to meet shared goals

Encourage Engagement

Confident in making decisions appropriate to the role
Learn from mistakes and listen to constructive feedback to improve performance

Prioritise safety and actively support community, wellbeing and sustainability programmes

Take Ownership

Take pride in delivering high quality service which exceeds expectations
Committed to opportunities for self-development
Take responsibility for my own performance and look for ways to improve

Embrace Innovation

Embrace change and innovation
Proactively suggest ways to improve our business and encourage others to share ideas
See new challenges as opportunities to deliver effective change

What We Offer

Diversity and Inclusion

We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

Flexible Working

As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

Learning and Development

At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

Other Benefits

We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.

If you are interested in joining our highly professional and skilled team for our next exciting phase of development,

please complete the form on this page to apply online.

Early applications are encouraged as we reserve the right to appoint at any point.