London Care Record Senior Support Analyst
Location
London, England, United Kingdom
Employment TypeFull-time
Posted At4/14/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (33.0%).
Occupation TypeData analysts
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
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Description
The post holder is an expert technical member of the System Support Team and is responsible for the technical support of the London Care Record (LCR) / Health Information Exchange (HIE) system.
To provide first and second line support for the Trust’s HIE system and any other key applications which are supported by the Lewisham and Greenwich IM&T Department.
To be responsible for managing all TrackIT logs, allocating them to the HIE support staff as appropriate and ensuring compliance with SLAs and KPIs.
To undertake specific system administration activities to ensure the smooth running of key systems including producing regular KPI reports on the application team performance.
Provide recommendations to the Senior Integration and Solution Architects concerning issues of productivity, workflow, integration management and new standards related to HIE.
The post holder will be expected to lead HIE Integration projects, and act as the Trusts HIE integration technology expert internally and externally.
Ensure that all developments and changes are fully documented, and auditable and change control policies are adhered to.
To ensure that Change Control Procedures are followed.
To be responsible for ensuring that systems are changed to meet new requirements.
To negotiate with Cerner and third-party teams on the timing and implementation of system configuration Service Request updates and communicate these to the Trust.
To develop new, transitional and migration plans to optimise data sharing connections for the HIE with the use of FHIR, HL7 technologies aligned to the London Data Strategy.
Our People Are Our Greatest Asset. When We Feel Supported And Happy At Work, This Positivity Reaches Those Very People We Are Here For, The Patients. Engaged Employees Perform At Their Best And Our Equality, Diversity & Inclusion (EDI) Initiatives Contribute To Cultivate a Culture Of Engagement. We Have Four Staff Networks, a Corporate EDI Team And a Suite Of Programmes And Events Which Aim To Insert The 5 Aspirations
- Ensure that all systems are interfaced appropriately to the HIE, improving data quality, avoiding duplicate data entry and saving valuable clinical and administrative time.
- Identify technical and process needs, provide recommendations for appropriate solutions associated to the development and expansion of the HIE.
- Provide database management for the HIE solution and manage file transfer and integration related to the system.
To provide first and second line support for the Trust’s HIE system and any other key applications which are supported by the Lewisham and Greenwich IM&T Department.
To be responsible for managing all TrackIT logs, allocating them to the HIE support staff as appropriate and ensuring compliance with SLAs and KPIs.
To undertake specific system administration activities to ensure the smooth running of key systems including producing regular KPI reports on the application team performance.
Provide recommendations to the Senior Integration and Solution Architects concerning issues of productivity, workflow, integration management and new standards related to HIE.
The post holder will be expected to lead HIE Integration projects, and act as the Trusts HIE integration technology expert internally and externally.
Ensure that all developments and changes are fully documented, and auditable and change control policies are adhered to.
To ensure that Change Control Procedures are followed.
To be responsible for ensuring that systems are changed to meet new requirements.
To negotiate with Cerner and third-party teams on the timing and implementation of system configuration Service Request updates and communicate these to the Trust.
To develop new, transitional and migration plans to optimise data sharing connections for the HIE with the use of FHIR, HL7 technologies aligned to the London Data Strategy.
Our People Are Our Greatest Asset. When We Feel Supported And Happy At Work, This Positivity Reaches Those Very People We Are Here For, The Patients. Engaged Employees Perform At Their Best And Our Equality, Diversity & Inclusion (EDI) Initiatives Contribute To Cultivate a Culture Of Engagement. We Have Four Staff Networks, a Corporate EDI Team And a Suite Of Programmes And Events Which Aim To Insert The 5 Aspirations
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development