London Care Record Support Analyst

Responsibilities

The post holder is a key member of the System Support Team and is responsible for the technical support of the London Care Record (LCR) / Health Information Exchange (HIE) system. The LCR Support Analyst will:

• Ensure that all systems are interfaced appropriately to the HIE, improving data quality, avoiding duplicate data entry and saving valuable clinical and administrative time.
• Identify technical and process needs, provide recommendations for appropriate solutions associated to the development and expansion of the HIE.
• Provide database management for the HIE solution and manage file transfer and integration related to the system.
• To provide first and second line support for the Trust’s HIE system and any other key applications which are supported by the team.
• To be responsible for all Support Tickets, allocated to them as appropriate and ensuring compliance with SLAs and KPIs.
• To undertake specific system administration activities to ensure the smooth running of key systems including producing regular KPI.
• The post holder will be expected to participate in HIE Integration projects, and act as the Trusts HIE integration technology expert internally and externally.
  
  

Ensure that all developments and changes are fully documented, and auditable and change control policies are adhered to.

• To be responsible for ensuring that systems are changed to meet new requirements.
• To develop new, transitional and migration plans to optimise data sharing connections for the HIE with the use of FHIR, HL7 technologies aligned to the London Data Strategy.
• In conjunction with the Senior LCR Support Analyst manage and action all requests for change building new functionality as required.
• Assist with identifying new training needs and support the development of appropriate materials to support and encourage change or improvement
• Monitor system performance, user levels and other KPI’s as directed by the System Team Manager.
  
  

Our People Are Our Greatest Asset. When We Feel Supported And Happy At Work, This Positivity Reaches Those Very People We Are Here For, The Patients. Engaged Employees Perform At Their Best And Our Equality, Diversity & Inclusion (EDI) Initiatives Contribute To Cultivate a Culture Of Engagement. We Have Four Staff Networks, a Corporate EDI Team And a Suite Of Programmes And Events Which Aim To Insert The 5 Aspirations

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development

Widening access (anchor institution) and employability

Improving the experience of staff with disability

Improving the EDI literacy and confidence of trust staff through training and development

Making equalities mainstream

For further details / informal visits contact: Name: Alison Joyce Job title: Systems Team Manager Email address: alisonjoyce1@nhs.net Telephone number: 07894 518205