Luxury Destination Coordinator
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About Us:
Since 1974, the Sleigh Family has specialised in luxury transport and bespoke experiences. Over the past 50 years, we have built a reputation for excellence and reliability, holding a Royal Warrant for outstanding services to His Majesty the King for luxury driven services.
Sleighs are now recognised as leading experts in luxury travel throughout Scotland, England, and Ireland, offering unique and exclusive customised travel experiences designed to exceed even the most ambitious dreams. Tailored FIT itineraries that unlock historic houses, coastal walks and rural retreats where connection outshine crowds. Seamless access to reservations, local guides, and experiences earned through trusted relationships. End-to-end orchestration of pacing, transfers and personal touches, so every guest feel anticipated and at ease.
Role Overview:
We are looking for an enthusiastic and creative travel professional to join our luxury operations team in Edinburgh. This role is the operations counterpart to our luxury planning team, ensuring that every high-end itinerary we design is flawlessly executed.
The ideal applicant would be someone who can keep pace and offer fresh ideas in an evolving and fast-growing business, and who thrives in an “all hands-on deck” environment. This is an exciting job opportunity for anyone looking to develop a career in luxury travel and who wishes to be part of an energetic and dynamic team within a growing and celebrated DMC.
Roles and Responsibilities:
- Oversee the execution of high-end travel itineraries across Scotland, England, and Ireland, ensuring seamless logistics and top-tier service.
- Serve as the operations contact for confirmed bookings, liaising with suppliers and service providers to ensure a smooth experience.
- Work closely with the planning team to refine itineraries, troubleshoot logistical challenges, and secure the best luxury experiences for our clients.
- Develop and maintain strong relationships with key luxury hospitality and experience providers.
- Proactively resolve last-minute changes or client requests with a calm and solutions-driven approach.
- Maintain meticulous records and ensure all travel documentation is accurate and up to date.
Qualifications and Requirements:
- Experience: Minimum 2 years in travel, hospitality, or event operations, ideally within luxury travel.
- Industry Knowledge: Familiarity with the UK & Ireland’s luxury travel and hospitality landscape.
- Detail-Oriented: A keen eye for logistics, ensuring no detail is overlooked.
- Problem Solver: Ability to think on your feet and manage last-minute changes with grace.
- Strong Communicator: Excellent verbal and written communication skills.
- Multi-Tasker: Capable of juggling multiple bookings, deadlines, and requests simultaneously.
- Team Player: Works collaboratively while taking full ownership of tasks.
- Tech-Savvy: Comfortable using booking systems, itineraries software, and comms tools
Salary & Benefits:
Salary: Competitive, depending on experience.
Hours: Monday to Friday, 9am - 5.30pm with flexi-time.
Benefits:
- Company bonus scheme
- Modern office setting in a city-centre location
Interested applicants should send their cover letter and CV to management@sleigh.co.uk.