Major Incident Manager

CompanyRobert Walters

LocationCity Of London, England, United Kingdom

Posted At3/16/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (44.0%).

Occupation Type

Financial accounts managers

Occupation Code Skill LevelHigher Skilled

Sponsorship Salary Threshold

£44,700 (£22.92 per hour)

Occupation rate applies

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Description

Major Incident Manager

Location: London

Role Type: Contract - 6 months

Work Setup: Hybrid - 3 days

Who We Are

Robert Walters is the world's most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds.

Who You Will Work With

Our client is a global financial services firm that manages wealth, navigates complex markets, and designs strategic financial objectives. The firm provides risk management solutions across a variety of sectors, emphasizing long-term relationships, and innovative approaches to financial challenges.

What you'll do:

Lead and command major incidents across applications, infrastructure, cloud, networks, identity, data, EUC, and third parties, establishing clear roles, communications, and ownership for rapid triage.
Drive service restoration by coordinating SMEs, vendors, and operations teams, managing dependencies, removing blockers, and maintaining real-time tracking of actions, risks, and decisions with regular senior stakeholder updates.

Manage senior Technology and Business stakeholders, setting expectations, controlling impact narrative, and escalating decisively.

Perform rapid risk and impact assessments (business, security, regulatory, data, downstream and reputational) and drive timely mitigation and communications.

Support Change and Problem Management as required, including post-incident engagement and change risk management.

What you bring:

6+ years leading major incidents in a large-scale, 24/7 production environment (financial services preferred).
Strong knowledge of modern enterprise technology stacks, including cloud, distributed systems, networks, identity, databases, and messaging.
Broad understanding of data center and enterprise infrastructure, including power, cooling, racking, operating systems (Unix, Windows, Mainframe), storage (NFS, SAN, NAS), databases (DB2, Sybase, GreenPlum), web infrastructure (Load balancers, Treadmill, Web Proxies), networks (Switch, Router, DNS, DHCP, Firewalls), virtualization (Hypervisors), authentication (Kerberos, Certificates/PKI, SiteMinder, LDAP, Active Directory), and cloud platforms (AWS, Azure; SaaS, IaaS, PaaS).

Solid cybersecurity and operational risk knowledge, with the ability to assess security impact and adapt response.

Practical experience with ITIL processes (Incident, Problem, Change).

Excellent written and verbal communication; able to translate technical issues into business risk and actions.

Strong stakeholder management and organizational skills, able to influence senior leaders and manage multiple priorities.

Proven incident commander with strong judgement under pressure and highly analytical problem solver across complex and unfamiliar systems.

What's Next

If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more.

We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at adjustments@robertwalters.com to discuss how we can support you.

This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.