Major Incident Manager
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Major Incident Manager / Incident & Change Analyst (Contract)
📍 Berkshire – On-site
💰 Up to £270 per day (Contract)
📅 6 Month Contract
🕒 24/7 Rotational Shifts (Including Nights, Weekends & Bank Holidays)
Stott & May are currently working with a leading consultancy who are looking to expand their team with the addition of two experienced Major Incident Managers / Incident & Change Analysts to support a major UK utilities client.
As a Major Incident Manager, you will be responsible for leading the response to high-priority incidents impacting critical business services, ensuring issues are resolved quickly while maintaining clear communication with stakeholders and technical teams.
During quieter periods, you will also support the Incident and Change Management processes, ensuring operational governance and service continuity.
Key Responsibilities
Major Incident Management
- Lead and coordinate the response to P1 / high-severity incidents
Change & Incident Support
- Review and validate daily change requests, ensuring completeness and quality
- Coordinate with technical SMEs and requestors where required
- Support the Change Manager during CAB meetings
- Maintain accurate process documentation and reporting
Requirements
- 6–10+ years’ experience working as a Major Incident Manager
- Strong knowledge of ITIL processes, particularly Incident, Change, and Problem Management
Desirable
- ITIL V3 Foundation certification
- Knowledge of Problem Management, BCP/DR, Reporting, Availability, Capacity, or Continual Service Improvement
This is an excellent opportunity to join a high-performing operations environment, supporting critical IT services within a major UK utilities organisation.