Major Incident Manager / Incident & Change Analyst (Contract)
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (38.0%).
Occupation Type
Business and financial project management professionals
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£56,500
(£28.97 per hour)
Occupation rate applies
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Description
Job Description
Major Incident Manager / Incident & Change Analyst (Contract)
Berkshire – On-site
Up to £230 per day INSIDE IR35 (Contract)
6 Month Contract
24/7 Rotational Shifts (Including Nights, Weekends & Bank Holidays)
Stott & May are currently working with a leading consultancy who are looking to expand their team with the addition of two experienced Major Incident Managers / Incident & Change Analysts to support a major UK utilities client.
The Role
As a Major Incident Manager, you will be responsible for leading the response to high-priority incidents impacting critical business services, ensuring issues are resolved quickly while maintaining clear communication with stakeholders and technical teams.
During quieter periods, you will also support the Incident and Change Management processes, ensuring operational governance and service continuity.
Key Responsibilities
Major Incident Management
Major Incident Manager / Incident & Change Analyst (Contract)
Berkshire – On-site
Up to £230 per day INSIDE IR35 (Contract)
6 Month Contract
24/7 Rotational Shifts (Including Nights, Weekends & Bank Holidays)
Stott & May are currently working with a leading consultancy who are looking to expand their team with the addition of two experienced Major Incident Managers / Incident & Change Analysts to support a major UK utilities client.
The Role
As a Major Incident Manager, you will be responsible for leading the response to high-priority incidents impacting critical business services, ensuring issues are resolved quickly while maintaining clear communication with stakeholders and technical teams.
During quieter periods, you will also support the Incident and Change Management processes, ensuring operational governance and service continuity.
Key Responsibilities
Major Incident Management
- Lead and coordinate the response to P1 / high-severity incidents
- Review and validate daily change requests, ensuring completeness and quality
- Coordinate with technical SMEs and requestors where required
- Support the Change Manager during CAB meetings
- Maintain accurate process documentation and reporting
- 6–10+ years’ experience working as a Major Incident Manager
- Strong knowledge of ITIL processes, particularly Incident, Change, and Problem Management
- Experience working in high-pressure operational environments
- Strong understanding of IT infrastructure and applications
- Excellent written and verbal communication skills
- ITIL V3 Foundation certification
- Knowledge of Problem Management, BCP/DR, Reporting, Availability, Capacity, or Continual Service Improvement