Major Incident & Problem Manager

CompanyGetronics

LocationGlasgow, Scotland, United Kingdom

Posted At3/10/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (31.0%).

Occupation Type

Financial accounts managers

Occupation Code Skill LevelHigher Skilled

Sponsorship Salary Threshold

£44,700 (£22.92 per hour)

Occupation rate applies

Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.

Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Getronics. For the most up-to-date job details, please visit the official website by clicking "Apply Now."

Description

Getronics is a global ICT integrator with a long history that extends over 135 years, across various locations in the UK, Europe, Asia Pacific and Latin America. Getronics are the founders and leading member of the Global Workspace Alliance with a unique model provides customer with consistent IT services. Our vision is to reimagine the digital future one customer at a time.

We have an exciting opportunity for a Major Incident & Problem Manager to join our team!

What we can give you:

37.5-hour working week, Monday to Friday with a service window of 7am to 6pm (rotational)
1:4 rotation for out of hours cover 365 days per year
25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays
This is a remote role and you must be based in the UK
Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available
Employee Referral Scheme – if successful you could earn £750
Flexible benefits package that aims to offer something for everyone

GetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!

To give back to the community and in support of our global ESG programme, you’ll be given 1-day paid leave to participate in local volunteering projects

Company Pension Scheme, plus life assurance, and access to our free Digital GP App via Aviva

Private medical cover after 12 months service

Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme

Role Purpose:

24/7 x 365 service to ensure rapid response and service restoration for outages causing financial or reputational impact to clients. This role has direct client interaction and may involve occasional business travel. Your main responsibilities consist of:

The ability to identify errors causing incidents within clients IOT estates
Coordination of activities to determine root cause and deploy corrective actions to eliminate errors
Coordinate service restoration efforts and be accountable for all communications around a major outage

Chairing conference calls and using other modern communication tools to enable efficient information exchange

Ability to use modern ITOA toolset and an ITIL-based process approach

Excellent communication skills and with proven report writing skills for productivity gains and cost saving as incident volumes decrease

Can establish workarounds that minimise impact and document them in a knowledge base

What to expect:

Problem Manager:

You will be responsible for carrying out regular trend analysis to identify errors
Can manage a full life cycle of problem records
Ability to deliver double digit reductions to incident volumes for support accounts
Ability to assist with shift left opportunity identification
Manage and drive efforts to ensure no major incident recurrence

Major Incident Manager:

Can communicate and liaise with internal and 3rd Party technical resolver groups to define and drive investigation and resolution actions
Deliver stakeholder communications in line with agreed SLA’s
Maintain required touchpoints with other ITIL functions such as Change Management, Knowledge Manager etc.

Take full responsibility and author Major Incident Reports for internal and external distribution

What we expect from you:

A minimum of 2 years’ experience in a Major Incident or Problem Manager role
Customer support experience in a IT service support environment or similar
Ability to adhere to governance standards and processes
Ability to build strong interpersonal relationships and work as part of a team
A broad knowledge of IT Systems and Technology
Strong MS Skills, specifically Excel including Pivot Tables
A clear understanding of Service Level Agreements and their application
Time managed, can prioritise and multitask effectively.
Experience in the following will be beneficial to your application:
ITIL certification
IT or business degree
Experience with ServiceNow or another ITSM tool
Full UK driver’s license

If you think you have 75% or even 90% of what we are looking for and know you are capable of the responsibilities and duties at hand, we encourage you to apply! Not all applicants require 100% of what we expect. This will prove you are willing to develop, curious to learn and grow professionally and personally.

What to do next:

If this ticks your boxes, and you are looking for a new and exciting opportunity, then please apply below with a copy of your CV and your contact details. We would appreciate a short message as to why you are interested in the position and Getronics!

As a business, we offer an Employee Referral Programme, if you have someone in your life you think would be a perfect fit then send them a link to the career’s webpage.

If you would like to ask any questions regarding our vacancies, Getronics as a business, or anything else, please don’t hesitate to get in touch. The Talent Acquisition team will be available on 0141 814 1055 or alternatively, email into weallmakeuk@getronics.com

We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.