Manager, Customer Support - UK
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Why Verifone
For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.
Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.
About The Role
We are seeking an experienced, strategic, and people-focused Manager, Customer Support to lead our UK Helpdesk operations. This leadership role oversees a team of Technical Support agents, ensuring alignment, efficiency, and excellence in service delivery.
You will be responsible for driving operational strategy, managing cost and performance, and developing a unified customer support vision that enhances satisfaction and operational effectiveness. This role requires a strong leader with a proven ability to manage large, complex support organizations and deliver measurable impact through innovation and strategic execution.
Key Responsibilities
- Lead and manage customer support operations across the United Kingdom, ensuring consistent standards and service excellence.
- Develop and implement regional strategies to enhance operational efficiency, customer satisfaction, and scalability.
- Oversee cost management, workforce planning, and resource optimization.
- Align country-level teams with global and EMEA customer support strategies, ensuring consistency in process, performance, and customer experience.
Skills and Experience We Desire
- 7+ years of customer service or call centre leadership experience.
- Proven success managing a high activity call centre.
- Demonstrated experience in strategic planning, cost optimization, and operational excellence within customer support environments.
- Strong leadership, coaching, and influencing skills with a focus on driving results through people.
Our Commitment
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.