Manager, International Account Management

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Manager, Account Management is a high impact position combining equal parts relationship management and client satisfaction. The ideal candidate brings a proven record of success in a SaaS technology company, where they had responsibility for revenue retention, with a demonstrated an ability to promote future growth in their assigned accounts. This position will require the aptitude to become a master of Docusign’s product capabilities, underlying technology, and competitive advantages and convey those to Docusign’s customers. This person will work best in a dynamic, technology-driven environment using phone and web tools to effectively manage a high velocity of activity.

This position is a people manager role reporting to the Director, Account Management.

Responsibility

• Meet or exceed maintenance and cloud sales objectives and quotas
• Develop a renewal strategy and plan to retain and grow assigned business
• Review metrics to help identify and close open and up-sell opportunities
• Manage a team of renewal specialists to ensure goals are being met and business followed up on
• Develop and manage sales forecasts via Salesforce.com in line with set targets, strategic plans, and operating budgets

Identify at-risk renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal

Negotiate terms that result in favorable outcomes for both Docusign and clients

Participate in internal customer strategic account process, ratifying account details and working with Adoption Services in identifying customers that need focus

Liaise cross-functional teams in a professional manner to ensure effective collaboration

Drive client partnerships by successfully calling on high-level executives and strategic thinkers, as well as working across all levels within an organization to ensure a win for the company

Identify trends and opportunities to improve the Renewals team’s internal processes

Maintain accurate records of all activities in the CRM system (SalesForce.com)

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 2+ years of experience in renewal management, consultative sales and /or business consulting
• 2+ years of experience in sales methodologies used to prospect within the account, consult with the client on business issues, create and present proposals, negotiate terms, and close sales
• 2+ years of experience leading teams
• Fluency in English to report and operate in an international market
• BS/BA degree
  
  

Preferred

• Experience within a SaaS model

Familiarity with CRM tools, specifically, Salesforce.com, etc

Ability to identify, critique, suggest, and implement intelligent changes to the clients' business optimization processes

Strong capacity for engagement and mastery across areas

Excellent verbal and written communications skills to be able to interact effectively at all levels of an organization, from individual contributors to C-level

Strong experience in forecast and result management (churn)

Strong experience in people management and leadership skills

Experience in Process Management

Willingness and ability to travel as necessary

Proficiency in Spanish

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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