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At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Job Overview
The
Manager, Customer Success – oCFO is a senior leadership role responsible for driving
customer value, adoption, retention, and revenue growth across SAP’s Office of the CFO portfolio.
This Role Combines
- People leadership
- Portfolio governance
- Commercial accountability
You Will Lead a Team Of Customer Success Managers (CSMs), Ensuring Customers Achieve Measurable Business Outcomes While Maximizing Consumption, Renewal, And Expansion And You Will Also Serve As The Lead Of a Team Of S-CSM Focused On a Portfolio And Territory
1- develop the skills and ability of your team to help deploying the adequate level of Governance in their accounts, foster the use of Line of Business Best practices,
2- effectively position the specific Line of Business value proposition in order to leverage adoption of our solutions and services necessary to support the customer.
3- your role is also to coordinate with the team the animation of the specific portfolio via critical direct or indirect post Sales marketing actions.
Duties And Responsibilities
- Leadership & Team Development
- Lead, coach, and develop a team of CSMs across multiple countries
- Define clear performance goals, success plans, and development paths
- Drive a high-performance, data-driven, and customer-first culture