Manager, Professional Services
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (48.0%).
Occupation Type
Human resource managers and directors
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£52,900
(£27.13 per hour)
Occupation rate applies
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Description
Your Impact
The Manager, Professional Services is an integral part of both internal leadership and coaching, as well as actively providing our clients a truly unique blend of technical support and consulting, software expertise, and data handling and coordination. They hire and develop team members, ensure the team responds to client needs in a timely manner with excellence in service delivery, manage escalations with clients and sales, and handle performance management of the organization. They calibrate the team and associated services while continuing to grow and scale the group. Their leadership is a key part of the continued growth and evolution of the DISCO professional services offering.
What You'll Do
The Manager, Professional Services is an integral part of both internal leadership and coaching, as well as actively providing our clients a truly unique blend of technical support and consulting, software expertise, and data handling and coordination. They hire and develop team members, ensure the team responds to client needs in a timely manner with excellence in service delivery, manage escalations with clients and sales, and handle performance management of the organization. They calibrate the team and associated services while continuing to grow and scale the group. Their leadership is a key part of the continued growth and evolution of the DISCO professional services offering.
What You'll Do
- Team Management: Provides day-to-day management and oversight of the London-based Data Operations and DISCO Desk teams, including performance management, hiring, and workload management. Conducts regular reviews of team interactions with clients to ensure quality, identify areas for improvement/training, and improve the delivery of technical support. Manages the team schedule for proper coverage, conducts regular 1:1s with each team member, and supports all administrative needs for the group, including review and approval of time entries. Provides leadership of internal development initiatives focused on driving efficiency, consistency, and quality for the department. Develops and supports a culture of continuous improvement by providing training and soliciting input from team members around key process changes.
- 2+ years experience in leading data operations teams of 5 or more.
- 5+ years of experience in the ediscovery industry.
- 5+ experience working in or supporting ediscovery platforms such as DISCO, Relativity, Everlaw, Logikull, Recommind or Catalyst.
- Consummate problem-solver with a strategic mindset with a self-starting, action-oriented approach and strong sense of urgency.
- Proven people manager who motivates and develops team members, and enables them to become more effective and take on more significant responsibilities over time.
- Excellent client management skills, with a strong consultative approach as well as deep ediscovery subject matter expertise, which makes you effective in guiding and managing clients.
- Passionate about Professional Services, quality of service delivery, and providing exceptional client satisfaction.
- Support and maintain a positive and professional work environment, and instill the same in your direct team members.
- Exceptional verbal and written communication skills and demonstrated ability to effectively work through tense or challenging client situations, as well as understand and articulate complex technical details while instilling confidence in clients.
Perks of DISCO
- Open, inclusive, and fun environment
- Benefits, including medical and dental insurance
- Competitive salary plus RSUs
- Opportunity to be a part of a startup that is revolutionizing the legal industry
- Growth opportunities throughout the company
DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.
Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us!
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or
disability status.