Manager, Project Operations

Position Summary

About Samsung Ads

This is your chance to be part of a highly motivated group driving innovation and success within the advertising industry!

Samsung Ads, a division of Samsung’s media & services business, harnesses the power of data, technology and scale to create seamless advertising experiences for brands. We deliver high-impact, targeted advertising solutions, enabling brands to reach audiences in the moments that matter. Samsung Ads is where technology meets creativity to deliver advertising experiences that captivate and inspire.

Samsung Ads was awarded the IPA’s People First Promise badge of honour in 2025.

Launched in 2015, Samsung Ads has offices in the UK, Germany, France, Italy, Spain, US, Australia, New Zealand, India, Brazil & Mexico and South Korea.

Role And Responsibilities

About the position

This role sits within the Project Operations team in Business Operations, a critical team responsible for managing wider transformation projects across the European Service Business Organisation (ESBO) that include our Gen AI and automation initiatives. The function plays a key role in embedding new AI-driven tools and processes across commercial, operational, and onboarding workflows to drive business growth.

Your Key Responsibilities

GenAI & Automation Delivery & Execution

• Manage small project teams or pods delivering discrete transformation initiatives across ESBO – examples includes program managing new products and expansion in new geographies.
• Support the execution of ESBO’s GenAI and automation roadmap, translating defined priorities into concrete initiatives, pilots, and deployments.
• Lead delivery of specific AI and automation workstreams across Europe, from requirements gathering through implementation, go-live, and early adoption.
  
  
  

Operational Automation & Process Improvement

• Drive automation and optimisation of our commercial enablement processes (across CRM, revenue intelligence and internal tools), working closely with the team’s Senior Manager.
• Analyse existing ESBO workflows to identify opportunities for standardisation, simplification, and AI-enabled decision support.
• Ensure new tools and processes are embedded into BAU operations, including documentation, training materials, and performance tracking.
  
  
  

Stakeholder Management & Cross-Functional Collaboration

• Work closely with ESBO leadership, Business Development, Product, Finance, Legal, and Regional teams to deliver agreed transformation initiatives.

Translate business requirements into clear functional and operational needs for AI and automation solutions.

Prepare updates on progress, risks, and outcomes for the Senior Manager, supporting senior-level readouts and decision-making.

What We Need For This Role

To be successful, you will possess the following skills and attributes:

• Bachelor's degree in Business, Advertising or Marketing field with experience in project managing company-wide transformation programs
• Strong understanding of GenAI, automation technologies, and enterprise SaaS tools, with the ability to translate capability into business outcomes.
• Strong understanding of digital media, advertising and the consumer electronics space
• Strong analytical and structured problem-solving capability, able to prioritise effectively in a fast-moving environment.
• Advanced proficiency in operational tooling and systems (Salesforce, MS Office, Airtable etc.)
• Strong verbal and written communication skills
  
  
  

What does success look like?

• Defined GenAI and automation initiatives are delivered on time and to a high standard, with clear scope, ownership, and measurable outcomes.

Three volunteering days each year

Holiday - 25 days plus bank holidays and an additional day off for your birthday

Access to discounts on a wide range of Samsung products

Access to a discount shopping portal

Partner Colleagues are not eligible for Samsung Enhanced Paid Sick Leave but may be eligible for statutory payments from their payroll agency

Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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