Manager, Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Manager, Product Governance position is part of the Global Network Services (GNS) business within the Global Merchant & Network Services business group. The GNS business drives scale and relevance for the enterprise by bringing on and managing financial institutions that issue and/or acquire on the American Express network. The business manages American Express’s presence in over 110 countries and territories through over 240 financial institution partners and is a driver of innovation for the company through the products and services it regularly introduces to the Network.

Through the GNS partnerships we can offer exciting and innovative products and benefits in GNS countries, improving merchant coverage, strengthening the value proposition, and amplifying the American Express brand.

• The GNS Product, Marketing and Global Businesses (PMGB) team is a dynamic global marketing organisation with responsibility to deliver:
  
• Product & Product Marketing: competitive product strategy and product & campaign delivery in GNS countries
  
• Partner & Customer Experience: infrastructure for value add and compliant experiences
  
• Brand Management: Protect and engage Amex Brand; increase Amex and GNS Brand awareness in GNS countries
  
• Global Businesses: Grow the GNS Supply Chain Solutions B2B business
  
• The successful candidate will report to the VP, Central Marketing & Benefits and will work across GNS Marketing teams and key partner teams (Business Development, Compliance & Control Management) leading a range of product governance initiatives.
  

How will you make an impact in this role?

• Develop controls for Business Operations Policy (BOP) and a robust policy monitoring program to ensure ongoing compliance (throughout the Product & Marketing lifetime) with the BOP/AXP Policies
  
• Deploy risk and governance related training to colleagues and manage periodic refresh. Evolve PMGB frameworks, policies, and standards aligning with Enterprise risk standards
  
• Own PMGB governance. Uplift E2E procedures and systems, as required, to ensure effective and efficient management of global product and marketing activities
  
• Oversee operational risk events (OREs and corrective action plans (CAPs) related to product to ensure efficient and speedy resolution in line with policy and standards
  
• Own, support or manage other GNS Governance, Regulatory or Change Management Programs as required
  
• Build and maintain strong relationships across a range of stakeholder teams including Business Development, Regional Marketing, Control Management, and Network Policy team
  

Minimum Qualifications:

• Experience in audits, governance, risk management, controls, and/or payments industry expertise
  
• Proven ability to work autonomously and adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change
  
• Strong project management for delivering results in complex and highly matrixed organizations
  
• Problem solver and agile decision-maker with solid analytical skills
  
• Knowledge of AXP policies and procedures (e.g., AEMP54, PRSA, SOPs) preferred
  
• Understanding of governance concepts and programs, protocol and tools
  
• Analytical mindset: Strong analytical and problem-solving skills with a proactive approach to resolving issues and implementing process improvements
  

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.  

• Competitive base salaries