Marcus by Goldman Sachs, Fraud Operations Specialist, Birmingham
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (41.0%).
Occupation Type
Protective service associate professionals not elsewhere classified.
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
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Description
Job Description
Marcus by Goldman Sachs
As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers.
About The Role
As a Fraud Operations Specialist, you will be responsible for reviewing and dispositioning system ‑ generated alerts, investigating suspicious activity, and conducting targeted outbound calls to customers and third parties to authenticate activity and collect supporting information. You will play a key role in protecting bank and customer assets by applying appropriate controls, documenting clear decision rationale, and escalating high ‑ risk or complex cases to supervisors as needed. This involves being accountable for timely task completion within SLAs, while proactively identifying workflow and rule enhancements that reduce false positives and improve efficiency.
Responsibilities
Marcus by Goldman Sachs
As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers.
About The Role
As a Fraud Operations Specialist, you will be responsible for reviewing and dispositioning system ‑ generated alerts, investigating suspicious activity, and conducting targeted outbound calls to customers and third parties to authenticate activity and collect supporting information. You will play a key role in protecting bank and customer assets by applying appropriate controls, documenting clear decision rationale, and escalating high ‑ risk or complex cases to supervisors as needed. This involves being accountable for timely task completion within SLAs, while proactively identifying workflow and rule enhancements that reduce false positives and improve efficiency.
Responsibilities
- Review system‑generated fraud alerts for suspect transactions, compromised accounts, and new account openings, determine best course of action following playbooks and procedures. ;.
- Review suspected accounts, applying relevant restriction in order to protect the customer and the firm from financial harm; document actions, decisions, and evidence promptly and accurately to satisfy audit, compliance, and policy requirements.
- Place targeted outbound calls to customers, merchants, and financial institutions to authenticate identities, clarify activity, and obtain supporting documentation: Complete assigned casework, manage queues, and reports within specified timescales to prevent loss by triaging referrals from fraud mailboxes, monitoring reports, and return items across multiple platforms; prioritise items presenting immediate exposure and escalate per procedure.
- 1-2 years Fraud Operations or Investigations experience
- Strong customer service experience with excellent verbal and written communication skills
- Strong analytical, problem-solving, and organisational skills with a risk and control mindset, consistently taking ownership and accountability for tasks and projects
- Self-motivated, detail-oriented, and flexible, capable of prioritising tasks and performing effectively under pressure in a team environment, including adapting to occasional overtime
Weekend and evening availability may be required as part of your shift schedule.
Location
Openings are available in Birmingham, UK. This role operates under a hybrid working model, requiring three days per week in the office. Full office attendance may be required in the future.
About Goldman Sachs
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquarters in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and peop
le at GS.com/careers.
We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
© The Goldman Sachs Group, Inc., 2026. All rights reserved.
Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
© The Goldman Sachs Group, Inc., 2026. All rights reserved.
Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.