Marketing & Creative Operations Lead
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ABOUT REFY
We are simplifying beauty. We’re committed to creating products and a community that inspire you to be your most confident self.
You’ll be part of a team that leads with authenticity and is empowered to shape the way we operate, creating an environment that reflects our shared values and aspirations.
We’re always vegan, cruelty and fragrance free and proud to be Leaping Bunny certified. Join us on an exciting journey to cut through an overwhelming market and create products and world-first formulas, that give our customers what they need and want simplified.
Acknowledged by The Sunday Times Best Places to Work 2024 and 2025.
THE ROLE
REFY Beauty is looking for a Marketing & Creative Operations Lead to oversee and optimise operations across the entire Marketing function. This is a senior, strategic role responsible for how marketing and creative work is planned, briefed, produced, approved and launched - globally.
You’ll partner closely with Brand Marketing, Creative, Social, PR, Performance and regional teams to bring clarity, structure and scalability to a fast-moving environment. The goal: enable teams to move quickly, creatively and consistently, without losing quality, brand integrity or cultural relevance.
This role is ideal for someone who thrives in complexity, loves building systems from scratch, and understands how great creative work actually gets made in a global beauty brand.
KEY RESPONSIBILITIES
- Lead marketing and creative operations end-to-end, defining how campaigns, launches and content move from idea to execution
- Build and maintain clear global-to-local workflows for briefing, localisation, approvals, production and launch
- Lead from an operations side end-to-end for VM and fixture rolls outs
Skills, Knowledge And Experience
- 5+ years’ experience in marketing operations, creative operations or international marketing roles
- Deep understanding of creative, design and marketing workflows, ideally within beauty, fashion or lifestyle
- Proven experience building global-to-local operating models in fast-growing brands
- Experience managing localisation and transcreation workflows, including agency and vendor partnerships
- Strong systems thinker who can bring clarity to ambiguity and structure to creative chaos
- Confident cross-functional partner with excellent communication and stakeholder management skills
- Comfortable working across time zones, cultures and markets
- High level of autonomy, ownership and problem-solving ability
- Experience building functions, programs or workflows from the ground up
OUR BENEFITS PACKAGE
- 25+ Days Holiday: Start with 25, earn one for every year's service (up to 5)
- Extra Holidays: Option to buy up to 5 additional days.
- Sabbatical Leave: Take up to 3 months off after 4 years of service.
WHAT MAKES US 'REFY'
Aspirational Yet Understated: We are an aspirational brand and workforce that pushes boundaries and disrupts the market in an understated way.
Community First: We prioritise community and collaboration.
Lead Don't Follow: We champion innovation and initiative, creating an environment where people are empowered to lead and bring ideas to the table.
Live. Laugh. Love: We believe in fostering a positive and enjoyable work environment, promoting a healthy work-life balance and encouraging laughter and love along the way.
Your Most Confident Self: We believe in empowering our team members to bring their most confident and authentic selves to work.
REFY are committed to fostering a workplace culture that embraces diversity and promotes inclusion. We are committed to providing equal opportunities for all employees, workers and job applicants regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, or pregnancy. Our goal is to create an environment where everyone feels confident and empowered to lead with their ideas and contribute a unique perspective.