Medical Receptionist/Care Navigator
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We are looking for a friendly, organised, and proactive Medical Receptionist / Care Navigator to join our busy and supportive healthcare team. This is an important front-line role where you will be the first point of contact for patients, helping ensure they receive the right care from the right service at the right time.
Main duties of the job
The successful candidate will provide excellent customer service while supporting the smooth day-to-day running of the practice.
Person specification
Experience
Desirable
- Experience of working within Primary Care
- Experience of working on a reception area in a busy environment
- Experience or qualification in customer care
- Experience in care navigation or signposting patients to appropriate services
Personal Skills & Qualities
Essential
- Excellent communication and interpersonal skills
- Strong telephone manner and ability to deal with a wide range of people
- Excellent communication and interpersonal skills
- Strong telephone manner and ability to deal with a wide range of people
- A calm, empathetic, and professional manner under pressure
- IT and administrative skills including the use of email and Microsoft office packages
Knowledge and Understanding
Essential
- An understanding of confidentially and data protection principles (GDPR)
- An awareness of safeguarding principles for adults and children
About the employer
You will be employed on behalf of the Practice by Our Health Partnership (OHP).
OHP was set up by local GPs who are passionate about providing high quality primary care and using their time and skills effectively to benefit patients..
We are currently a GP partnership of 30 practices with 38 surgeries, serving around 280,000 patients in Birmingham, Wolverhampton, and Shropshire.
Our head office is based in Cotteridge, but this role will be based at Woodgate Valley Health Centre.