Medical Secretary
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To work flexibly as part of a team providing full and comprehensive secretarial administrative support for the Clinicians and Medical Secretaries in the Pain and MSK Service, in accordance with National targets and the Trust's Patient Access Policy.
Undertaking a range of secretarial and administrative duties for the services, to ensure patients' health records are maintained to the highest standard. To ensure appointments and supporting clinic correspondence are sent to patients and other medical professionals in a timely manner. All contact with patients will be dealt with effectively and efficiently. The use of various IT systems and packages will be pivotal to this role, including PAS, TPro (digital dictation system) and Microsoft Office packages.
Person specification
Education/Training
Essential
- oAMSPAR or equivalent qualification oRSA Stage 3 typewriting, word processing or equivalent oKnowledge of Microsoft Office Packages and other IT skills acquired through training and practical experience. oKnowledge and extensive experience using various patient healthcare systems, including the Patient Access System. o Grade 4 GCSE (C and above) or equivalent oBasic numeracy or literacy qualifications oEvidence of self-development e.g. continuing professional development portfolio oWillingness to undertake any training required to enable further development of the role/function
Desirable
- oNVQ Business Administration or equivalent
Experience and Attainments
Essential
- oSecretarial/ support secretarial/administration experience, preferably in healthcare oExperience audio-typing oCustomer care experience oSecretarial procedures oKnowledge of software programmes oExcellent understanding of general office working procedures oGood understanding of medical terminology
Desirable
- oNHS or public sector experience
Skills
Essential
- oExcellent command of English oApproachable and supportive towards colleagues oSound decision-making skills oHigh standard of grammar and spelling oAble to prioritise oWell organised oEmpathetic approach to managing and resolving enquiries oSupportive team member oPatient focussed oCalm and confident oAble to communicate sensitively and tactfully with patients and carers oAble to concentrate for long periods, while transcribing audio tape oUnderstands the limits of own responsibilities
Desirable
- oMinute taking oTouch typing
Personal Qualities
Essential
- oPunctual and professional oFlexible attitude oSelf-motivated, enthusiastic and accessible
Desirable
- oMust be able to demonstrate behaviours consistent with the Trust's values
Special Requirements
Essential
- oThe post-holder will be required on occasions to perform tasks outside of the designated department, therefore flexibility is key. For example, covering secretarial roles in other departments
Knowledge
Essential
- oKnowledge of RTT pathway, Understanding of medical terminology, Understanding of confidentiality and data protection issues
Desirable
- oKnowledge of NHS policies oKnowledge of the Trusts' values
About the employer
The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.
Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.
The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.
We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.
The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.