Metroline Customer Service Advisor (Level 1)
Location
Leeds, England, United Kingdom
Employment TypeFull-time
Posted At5/29/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (49.0%).
Occupation TypeCustomer service occupations not elsewhere classified.
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
Role details
We currently have a vacancy for a Customer Service Advisor to join our MetroLine team on a part time basis.
As Customer Service Advisor, you will play a vital role in supporting customers across West Yorkshire by providing clear and tailored travel information through telephone, email, webchat, and social media, ensuring that every interaction meets agreed service standards and customer needs. You will use your knowledge of the transport network, ticketing, and concessionary schemes to respond to queries, resolve issues, and escalate concerns where necessary, delivering excellent customer service across all communication channels.
This role offers flexibility through hybrid working and is ideal for someone seeking a mix of weekday and weekend shifts, with the proposed working days being Tuesday, Wednesday, Friday and Saturday. Working days/times can be discussed at interview. Sundays are not required, making this a balanced option for those looking to fit work around other commitments.
With opportunities for training and internal progression, this is an excellent role for anyone who wants to develop their career in a supportive environment where your contribution makes a real difference to customers. Previous experience in customer service, whether in a contact centre, retail, webchat, or similar environment is ideal, as we are looking for a Customer Service Advisor with a genuine passion for helping people and delivering outstanding service.
View the job and Apply
We currently have a vacancy for a Customer Service Advisor to join our MetroLine team on a part time basis.
As Customer Service Advisor, you will play a vital role in supporting customers across West Yorkshire by providing clear and tailored travel information through telephone, email, webchat, and social media, ensuring that every interaction meets agreed service standards and customer needs. You will use your knowledge of the transport network, ticketing, and concessionary schemes to respond to queries, resolve issues, and escalate concerns where necessary, delivering excellent customer service across all communication channels.
This role offers flexibility through hybrid working and is ideal for someone seeking a mix of weekday and weekend shifts, with the proposed working days being Tuesday, Wednesday, Friday and Saturday. Working days/times can be discussed at interview. Sundays are not required, making this a balanced option for those looking to fit work around other commitments.
With opportunities for training and internal progression, this is an excellent role for anyone who wants to develop their career in a supportive environment where your contribution makes a real difference to customers. Previous experience in customer service, whether in a contact centre, retail, webchat, or similar environment is ideal, as we are looking for a Customer Service Advisor with a genuine passion for helping people and delivering outstanding service.
View the job and Apply