Mobile Maintenance Manger
UK Visa Sponsorship Analytics
Occupation Type
Metal working production and maintenance fitters
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
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Description
Location: Greater Belfast Area - Mobile
Reporting to: Operations Director
Probationary Period: 6 months
Salary: £50,000 - £55,000 per year
Key Responsibilities
Service Provision
Reporting to: Operations Director
Probationary Period: 6 months
Salary: £50,000 - £55,000 per year
Key Responsibilities
Service Provision
- Lead and manage a mobile team of multi-skilled engineers delivering PPM, reactive maintenance and quoted works across multiple clients
- Act as the primary Contract Manager for a dedicated contract delivered through the mobile team, ensuring SLAs, KPIs and client expectations are met
- Plan, prioritise and schedule engineering resources to ensure effective coverage and timely completion of work orders
- Drive a culture focused on completing work efficiently and accurately on the first visit, with strong emphasis on correct diagnosis and preparation
- Ensure SLA response, attendance and completion times are consistently achieved across all mobile contracts
- Conduct regular site visits, inspections and quality audits to maintain standards and drive continuous improvements
- Maintain and optimise van stock levels, tools and materials to support efficient delivery and minimise delays or repeat visits
- Review maintenance history, reactive call-out trends and asset behaviour to identify recurring failures or performance issues across client sites
- Analyse data patterns to understand the underlying causes of repeat breakdowns and reliability problems
- Present solution-based recommendations to clients, which may include:
- Adjusting PPM frequencies or methods
- Enhancing task content to address the root cause
- Recommending asset refurbishment or replacement where economically justified
- Use structured problem-solving techniques to ensure recommendations are evidence-based and aligned with client needs and operational risk
Accurate and Timely Invoicing
- Ensure all reactive works, quoted works, materials, subcontractor costs and project activities are captured accurately for invoicing
- Approve, review and submit invoicing data in line with billing cycles, ensuring full transparency of costs for clients
- Work closely with the Finance and Commercial teams to resolve queries quickly and maintain clean, accurate financial records
- Monitor work orders to confirm that chargeable activities are correctly coded and supported with appropriate documentation (photos, notes, completion reports)
- Lead, motivate and support mobile engineers, fostering a high-performing, positive working environment
- Conduct regular 1:1s, PDPs and performance reviews, ensuring clear expectations and development pathways
- Manage attendance, conduct and performance fairly and consistently
- Ensure engineers maintain required competencies and receive ongoing technical and safety training
- Ensure appropriate rotational and on-call arrangements to maintain service coverage across Greater Belfast
Quality Management, Health, Safety & Environment
- Ensure all works are delivered safely, legally and in full compliance with ABM and client procedures
- Lead by example in promoting safe working practices across mobile operations
- Ensure statutory inspections, mandatory tasks and compliance activities are delivered on time and recorded accurately
- Conduct mobile engineer audits, vehicle inspections and QHSE checks, ensuring corrective actions are followed through
- Promote a strong reporting culture for hazards, near misses and good saves, analysing the information to drive preventive actions
- Adopt a data-driven approach to operational performance, identifying trends, highlighting risks and implementing corrective actions
- Contribute to business growth by identifying and developing opportunities for additional works and cross-selling IFM services
- Support tender preparation and contract mobilisations where mobile engineering capability is required
- Manage out-of-hours escalations and emergency response requirements
- Undertake any additional duties reasonably requested by the Management Team
Personal Competency
Customer Focus
Customer Focus
- Leads and champions a customer-focused approach, acting as a visible and responsive point of contact for multiple clients and sites
- Acts decisively to address under-performance, service failures or repeated issues
- Proactively seeks opportunities to enhance services, improve reliability and add value for clients
- Provides clear leadership to a dispersed, mobile engineering team, aligning them with contract objectives and ABM values
- Allocates resources effectively and identifies smarter ways of working (route planning, scheduling, skill-mix)
- Challenges inappropriate behaviours and promotes an inclusive, respectful culture
- Monitors KPIs, SLAs and financial performance, taking timely action where results fall below target
- Sets clear objectives for the team, reviews progress regularly and gives honest feedback
- Identifies and drives opportunities for efficiency, standardisation and continuous improvement across contracts
Functional Expertise
- Demonstrates strong technical understanding of building services, maintenance practices and statutory compliance in a multi-site environment
- Makes informed decisions based on risk, cost, impact on client operations and safety
- Coaches engineers to improve their technical, commercial and customer-facing capabilities
- Encourages cross-functional collaboration with other ABM teams (cleaning, security, projects, HSQE, HR)
- Shares best practice across contracts and regions to raise overall performance
- Acts as a positive ambassador for ABM with clients, suppliers and internal stakeholders
- Communicates clearly and regularly with clients, engineers and the wider management team
- Uses data, evidence and clear narrative in reports and presentations to support decisions and proposals
- Explains changes in a transparent way, building trust and driving engagement with new processes or initiatives
- A full, clean driving licence
- IT literate, with strong working knowledge of Word, Excel, PowerPoint, Outlook and CAFM/CMMS systems
- Significant post-qualification engineering experience (typically 5-10 years) in building services or facilities maintenance within a regulated environment
- Proven experience managing a mobile engineering team across multiple sites/contracts
- Demonstrable experience in delivering PPM and reactive maintenance against SLAs and KPIs
- Strong understanding of health & safety legislation, safe systems of work and statutory maintenance requirements
- Degree/Diploma in an engineering discipline (e.g. Mechanical, Electrical, Building Services) or equivalent experience
- NEBOSH or equivalent health & safety qualification
- Additional technical certifications (e.g. HVAC, electrical, gas, F-Gas) or recognised maintenance/asset management qualifications
- Previous P&L responsibility and experience in managing contract budgets, forecasting and cost control
- Experience delivering maintenance services in multi-site mobile environments (e.g. CRE, life sciences, manufacturing & distribution)
- Ability to create conditions where teams and individuals are motivated to meet regional and contract objectives
- Excellent planning, prioritisation and organisational skills, particularly for multi-site mobile operations
- Strong commercial awareness with the ability to identify and develop additional works and project opportunities
- Excellent communication skills - able to explain technical issues in clear, simple terms to clients and non-technical stakeholders
- Effective problem solver with the ability to analyse trends, identify root causes and implement sustainable solutions
- Confident decision maker under pressure, particularly when managing live incidents and critical reactive works
- Flexible, reliable and calm in a crisis
- Positive and supportive of organisational and contractual change
- Motivated by a desire to grow the business and improve service delivery through effective systems and team development