Mobilisation & Delivery Manager - CCaaS

CompanyHM Revenue & Customs

LocationEngland, United Kingdom

Posted At3/4/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (28.0%).

Occupation Type

IT managers

Occupation Code Skill LevelHigher Skilled

Sponsorship Salary Threshold

£55,000 (£28.21 per hour)

Occupation rate applies

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Description

Role Purpose

The Mobilisation & Delivery Manager is accountable for leading both the mobilisation of the incoming CCaaS supplier and the subsequent set up of the delivery of the CCaaS solution across Discovery, Design, Build, Integration, Test and Go‑Live. The role ensures HMRC and supplier teams are aligned, governed and delivery-ready, driving momentum across a complex, multi‑supplier environment. The postholder embeds disciplined delivery practices, assures supplier performance, manages risks and dependencies, and ensures the solution meets operational, commercial and technical readiness requirements for a safe and successful go‑live.

Key Responsibilities

Own and drive the end‑to‑end mobilisation plan, ensuring readiness across people, technology, process, governance and commercial arrangements.
Coordinate multiple workstreams (Commercial, PMO, OCM, CDIO, OE, Finance, Operations) to deliver a coherent mobilisation and delivery approach.
Establish and lead delivery ceremonies, including mobilisation checkpoints, stand‑ups, sprint events and stage‑gate reviews.
Act as the primary interface with the incoming supplier, ensuring structured governance, onboarding protocols and high‑quality delivery outputs.

Lead delivery across Discovery, Design, Build, Integration, Test, Migration and Go‑Live, maintaining a clear, evidence‑based delivery plan.

Oversee supplier performance, resolving delivery issues, challenging assumptions, and enforcing contractual milestones and acceptance criteria.

Manage dependencies, risks and critical path across technical, commercial and operational workstreams, escalating where necessary.

Ensure design, build and test activities align with architectural standards, integration requirements and HMRC readiness criteria.

Lead integration and testing activities, ensuring data flows, environments and technical dependencies are managed effectively.

Ensure operational readiness, working with OCM, operational leads and service management to achieve a safe transition to live service.

Provide high‑quality written and verbal reporting to senior boards, SROs and Directors, ensuring clear visibility of progress and issues.

Align mobilisation and delivery activities with Government assurance processes and HMRC governance standards.

Drive continuous improvement, ensuring consistent delivery cadence, transparency and disciplined delivery practices across teams.

Essential Skills & Experience

Proven experience leading large‑scale mobilisation and delivery in complex, digital or technology environments.
Strong knowledge of agile and hybrid delivery methodologies, combined with experience working within Government governance and assurance frameworks.
Demonstrated ability to manage integrated delivery plans, milestones, critical paths and cross‑team dependencies.
Significant experience working with external suppliers, ensuring delivery quality, resolving issues and managing contractual obligations.
Strong understanding of testing, integration, data flows and operational readiness within complex digital programmes.
Excellent communication and stakeholder leadership skills, with the ability to influence senior leaders and challenge constructively.
Ability to deliver at pace, manage ambiguity and maintain momentum across multiple concurrent workstreams.