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Role Purpose
The Mobilisation & Delivery Manager is accountable for leading both the mobilisation of the incoming CCaaS supplier and the subsequent set up of the delivery of the CCaaS solution across Discovery, Design, Build, Integration, Test and Go‑Live. The role ensures HMRC and supplier teams are aligned, governed and delivery-ready, driving momentum across a complex, multi‑supplier environment. The postholder embeds disciplined delivery practices, assures supplier performance, manages risks and dependencies, and ensures the solution meets operational, commercial and technical readiness requirements for a safe and successful go‑live.
Key Responsibilities
Essential Skills & Experience