Modern Workplace Account Director
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Company Overview:
Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 83 for December 2025. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK.
FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.
Role Overview
Lead and grow a portfolio of enterprise clients, driving commercial performance across FluidOne’s core pillars: Connectivity, Mobile, Modern Workspace, Cyber Security, and Managed Services. The role focuses on strategic account development, commercial ownership, and coordinating internal teams to deliver consistent value.
Key Responsibilities
- Own and expand enterprise accounts, focusing on account penetration and identifying white‑space opportunities across all FluidOne pillars.
- Deliver structured QBRs, covering performance, risks, roadmap progress, and commercial opportunities.
- Maintain strong SFDC CRM hygiene to support accurate forecasting, pipeline visibility, and commercial reporting.
- Act as the conduit between clients and internal teams, ensuring alignment across technical, operational, project management, and commercial functions.
- Build and execute account plans, IT roadmaps, and risk registers aligned to client objectives.
- Lead commercial negotiations, including renewals, and contract changes with senior stakeholders.
- Work with Solution Architects, Technical Account Managers, Project Managers, and Operations to scope, design, with solutions across Connectivity, Mobile, Modern Workspace, Cyber, and Managed Services.
Key Requirements
- Experience in IT, technology, managed services, or MSP environments, ideally with enterprise or mid‑market clients.
- Strong commercial acumen with the ability to identify, shape, and close opportunities across multiple product pillars.
- Confident communicator capable of leading QBRs and engaging senior stakeholders.
- Highly organised, proactive, and able to manage complex accounts with multiple workstreams.
- Strong customer‑first mindset with excellent problem‑solving skills.
- Ability to coordinate cross‑functional teams, including Project Managers, to deliver successful outcomes.
- Keen listener with strong attention to detail and the ability to spot white‑space opportunities.
- Professional, credible, and able to build long‑term relationships.
- Full UK driving licence.
Benefits after probationary period:
- Subsidised health and dental care