Motor Operations Manager
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Motor Operations Manager
Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues
Contract: Full-time, Permanent
About Us
At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.
The Role
As Motor Operations Manager, you will lead our Customer Service, Collections & Recoveries and End of Contract teams within Motor Finance Operations. Reporting to the Head of Motor Operations, you will contribute to operational strategy, lead department performance, manage third-party relationships, drive continuous improvement, and ensure excellent customer outcomes across the end-to-end journey, all while maintaining strong regulatory compliance and cost efficiency.
Key Responsibilities
- Lead and develop motor Customer Service & Collections teams to deliver commercial objectives, SLA’s and KPI’s
- Drive continuous improvement across business processes, policy and technology to enhance efficiency, customer experience and collections performance
- Ensure full compliance with FCA requirements, including Consumer Duty, vulnerability identification, financial difficulties and conduct risk frameworks
- Own departmental controls across resource, cost management, call quality, credit control and customer conduct risk
- Manage recruitment, resource planning and departmental budget to maintain a cost-effective operating model
- Build strong relationships with third-party suppliers, dealers and internal stakeholders, managing performance and mitigating operational risks
Skills & Attributes
- Proven experience leading an operational department within a Motor Finance or Collections environment
- Strong leadership and coaching capability, with a track record of building high-performing, engaged teams
- In-depth understanding of regulatory requirements including FCA standards and Consumer Duty
Could this be you?
Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are positive, brave, and own it. Don’t let confidence hold you back. You don’t need to meet every requirement - if you have around 75% of the skills and the right attitude, we’d love to hear from you.
What’s in it for you
As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:
- Competitive salary and comprehensive package, contributory pension, and health cash plan
- Opportunity to buy/sell holiday giving you even more control over your work-life balance
- Flexible benefits including private medical insurance and lifestyle discounts
- A culture that values collaboration, development, and wellbeing
Apply now to join a team that makes a real impact.
Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers
Your Application Journey
- Call with our Talent Acquisition team
- Meet & greet on Teams with the Hiring Manager
- Competency-based interview (60 minutes) and the opportunity to view our workspace
We aim to complete the process within 3-4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.
Equal Opportunities
We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.
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