MSP Programme Manager
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The Programme Manager is responsible for the successful operation of the Programme Office in support of Workforce Management Solutions for a client engagement.
Responsibilities
- Has a supervisory responsibility such as hiring, firing, performance, and/or pay reviews
- Responsible for all customer relations and negotiations
- Manages relations with all suppliers
- Responsible for successful achievement of all service level agreements
- Assures that all program personnel are adequately trained on vendor management system provider software and program procedure and policy
- Utilizes program management skills of communication, presentation, time management, organization and planning to successfully achieve program goals and objectives
- Manages all program resources assigned to perform tasks according to plan; sets expectations concerning program performance
- Estimates time frames, quality and quantity of resources required to successfully achieve program objectives
- Assures that Programme Office is managed on budget
- Conducts periodic status checks with customers and team to assess progress against the plan
- Prepares and delivers weekly and monthly status reports to Allegis Group Services and customer senior management on all program activities and issues
- Acts as a liaison between the customer’s and supplier’s senior management
- Resolves all program issues with customer and suppliers as appropriate
- Travel as necessary to support customer activity at key accounts
- Assist in implementation of the Workforce Management Solution at new customer engagements
- Ability to interact and manage complex customer issues
Qualifications
- Previous experience managing a MSP client in a leadership capacity
- Fieldglass
- Thorough understanding of the Workforce Management process, financial implications and benefits
Additional Information
At AGS we operate a hybrid working policy – we recognise individuals want the flexibility of working from home but with the option to be in an office when needed. Our UK AGS office locations are Bracknell, London and Birmingham with client site locations across the UK. If you’re lucky enough to be within a commutable distance of one of our AGS collaborative offices, this will be your allocated work home but you’ll still have the piece of mind to flex your working week accordingly. On occasion some of our job adverts will state an in-office/on-site need but rest assured you’ll be with a wonderful team to work, develop and grow.