Multi Track File Handler

Department: Claims Management

Location: Liverpool

Description

Keoghs Corporate Risk Team is seeking to recruit a Multi-Track File Handler to deal with delegated and non-delegated multi-track EL/PL claims. This diverse role offers an excellent opportunity to work within Keoghs’ thriving Corporate Sector Risks Practice with a variety of high-profile clients.
The successful candidate will predominantly handle a litigated case load of Multi-Track claims, but may also handle some claims from pre-litigation.

Key Responsibilities

• Building relationships with Keoghs clients - liaising with clients and, where appropriate, Insurers
• Manage a mixed caseload of EL/PL predominantly multi track cases consisting of claims typically valued between £25k - £100k
• Assessing and advising on liability and quantum
• Devising strategies to resolve cases with the best possible outcome, identifying areas to investigate and evidence to collate
• Make full use of the firm’s Case Management System in progressing files from receipt to closure
• Draft pleadings to include Defences and witness evidence
• Attend court in person or by telephone, attend trials, settlement conferences etc as required
• Achieve targets in terms of chargeable hours, WIP and the collection of client MI
• Adhere to the Keoghs Values

The above is not a definitive list of possible work which may be delegated.









Skills, Knowledge and Expertise

• EL/PL multi track file handling experience
• Positive, confident and enthusiastic
• Excellent listening, verbal and written communication skills
• Ability to negotiate via telephone
• Ability to prepare succinct and concise reports
• Excellent inter-personal and client care skills
• Excellent marketing skills

Excellent IT skills

High level of analytical skills

Ability to prioritise work, keep to deadlines and work under pressure

Ability to win the trust and confidence of others

Ability to make decisions

Ability to anticipate problems and identify solutions

Ability to maintain concentration and pay attention to detail

Driven to achieve

Good advocacy skills

Prior knowledge, skills and experience

Good IT skills

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

* after successfully completing probation