Network Engineer UCC L3
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The Role
The Network Engineer – L3 (UCC) provides advanced operational support, configuration management, and performance optimisation across unified communications platforms for financial services clients. This is a hands-on, client-facing role focused on resolving complex incidents, executing controlled changes, and maintaining high-performing, secure UCC environments. You will play a key role in improving service quality, ensuring compliance, and supporting continuous service improvement in a regulated environment.
Key Responsibilities
- Resolve complex UCC incidents across Microsoft Teams, Direct Routing, SIP/VoIP, and meeting room technologies
- Execute standard and complex UCC changes in line with governance and compliance requirements
- Maintain and validate configuration baselines across Teams Voice, Direct Routing, and endpoints
- Monitor and optimise service performance using CQD, analytics, and incident trends
- Administer UCC platforms including Teams, Exchange Online integration, and collaboration tools
- Collaborate with Network, EUC, vendors, and service teams to resolve dependencies
- Support major incident management and escalations across UCC services
- Drive continuous service improvement and reduce recurring issues
- Maintain accurate documentation to support compliance and audit requirements
- Mentor L1/L2 engineers and improve escalation quality and knowledge sharing
- Ensure all activities align with financial services regulatory frameworks
- Provide input into service reporting, governance packs, and post-implementation reviews
Experience & Knowledge
Essential:
- Strong experience in UCC / unified communications support and operations
- Experience supporting Microsoft Teams (including voice and collaboration)
Desirable:
- Microsoft 365 or Teams certification (e.g.MS-700)
- Experience within managed services environments
- Exposure to Zoom, Webex, or multi-platform UC environments
- Knowledge of compliant communications / call recording solutions
- Basic scripting/automation (PowerShell)
Benefits
- Pension with employer contributions
- Privatehealthcare
- Discounted gym memberships
- 25–27 days holiday + bank holidays + birthday off
- 24/7 wellbeing support + Team Claranet initiatives