Network Operations & Partner Support Coordinator
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Join the UK’s premier parcel & post delivery company
At Evri, we’re driven by our people and powered by innovation. We’re now looking for an Network Operations & Partner Support Coordinator to play a key role in supporting the growth, onboarding and ongoing administration of our Out of Home (OOH) partner network.
What You’ll Do
As an Network Operations & Partner Support Coordinator , you’ll be at the heart of our (OOH) partner operations. You’ll ensure new and existing partner locations are accurately onboarded, supported and maintained, while providing first‑class administrative and reporting support to the wider Network Development team.
Working closely with Business Development Executives, Regional Managers and senior stakeholders, you’ll help keep our partner network compliant, informed and operating efficiently.
Key Responsibilities:
- Accurately input, maintain and update partner data within Salesforce, including account creation, volumes, PiS and CSAT updates.
- Produce and distribute clear, professional communications to our independent shop network.
- Manage shared inboxes, ensuring queries are responded to and actioned within agreed timelines.
- Process change of ownerships, onboarding documentation, financial audits and pay investigations with precision and attention to detail.
- Deliver accurate and timely reporting to network management and senior stakeholders.
- Provide first-line support to Business Development Executives and Regional Managers, ensuring excellent customer service standards.
- Produce written correspondence relating to performance, compliance and contract breaches.
- Identify and propose process improvements to enhance efficiency within network administration.
- Approve new partner sign-ups in line with business audit procedures.
- Coordinate new installs with planning teams and ensure equipment and POS materials are ordered and distributed on time.
What We’re Looking For
- Educated to GCSE level (or equivalent business experience), with strong English and Maths skills.
- Proven experience using Salesforce or similar CRM system with a high level of data accuracy.
- Strong relationship management skills with both internal and external stakeholders.
- Confident using Microsoft Excel, Word and PowerPoint, with the ability to extract insight from data.
- High attention to detail, with the ability to manage multiple priorities effectively.
- Self‑motivated, proactive and comfortable working independently.
- A collaborative team player with a strong customer‑service mindset.
What We Can Offer You
We’re proud to offer a workplace where everyone can thrive, including:
- At least 33 days annual leave (including Bank Holidays)
- Career progression opportunities across the Evri Group
- Flexible benefits, including shopping vouchers, insurance and healthcare
- Free digital GP service for you and your family
- Retail discounts and 50% off sending parcels with Evri
- Cycle to Work scheme
- Employee Assistance Programme with free counselling
- A supportive, inclusive culture where you’re encouraged to be yourself
We Are Evri — Where Everyone Is Welcome
At Evri Premium, we grow when our people do. We’re committed to creating an inclusive and diverse workplace where everyone feels valued, supported and able to bring their authentic self to work.
About Us
Every parcel, every person, every place – every delivery made for you.
Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.
Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.
But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.