Network & Security Managed Services Engineer (Palo Alto Specialist)
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We are seeking an experienced Network and Security Managed Services Engineer with a strong specialisation in Palo Alto Networks technologies to join a growing technical team.
This role requires deep technical expertise across the Palo Alto ecosystem, with hands-on experience designing, supporting, and troubleshooting solutions within complex customer environments. You will act as a subject matter expert and play a key role in delivering high-quality managed services.
The Role
You will provide 2nd and 3rd line support to clients, resolving complex network and security issues while delivering service requests across a range of technologies including:
- WAN and Managed LAN
- Firewalls
- Wi-Fi environments
Working within a collaborative team, you will be expected to take a proactive approach, demonstrate strong problem-solving skills, and maintain a high standard of technical delivery.
Key Responsibilities
- Onboard new clients, including configuration of Palo Alto solutions, VPNs, and monitoring tools
- Ensure customer environments are fully operational, secure, and optimised
- Monitor infrastructure and proactively identify issues
- Manage incidents through to resolution with full ownership
- Implement configuration changes in line with change management processes
- Perform upgrades, patching, and security updates
- Provide 2nd and 3rd line support across managed services environments
- Manage and communicate effectively with customers throughout incidents
- Work within defined SLAs and KPIs
- Escalate and coordinate complex incidents with vendors when required
- Maintain accurate documentation and ticketing updates
- Mentor junior engineers and share technical knowledge
- Contribute to continuous service improvement initiatives
Requirements
- Strong hands-on experience with Palo Alto Networks technologies, including Next-Generation Firewalls
- Proven experience supporting network infrastructure (routers, switches, firewalls)
- Strong troubleshooting skills across network and security environments
- Experience with monitoring tools (e.g. SNMP, Zabbix or similar)
- Experience working within ITIL-based environments and SLAs
- Excellent communication skills (written and verbal)
- Strong understanding of networking and security principles
Certifications
- Palo Alto Networks Certified Network Security Engineer (PCNSE) or equivalent (current)
- Additional Palo Alto certifications are desirable
Desirable Experience
- Palo Alto Prisma Access or SASE solutions
- SD-WAN environments
- Cloud-delivered security and modern architectures
Additional Information
- Hybrid working model
- Full-time: Monday to Friday
- Flexibility required for major incidents